Survey should give installer a good idea of best type of system, and if radiators are adequate or not.
Our survey suggested one radiator (towel rail in a bathroom) was way too small – so I replaced it with a much larger one (and included electric element for summer when the main heating is off). Another 2 radiators were judged marginal – so we agreed ‘suck it and see’ with those.
One thing the survey won’t spot is condition of current system – turns out one of our marginal radiators is partly restricted by sludge (not noticed when the gas boiler was in use). I’ll flush that one, then if still struggling I can replace it with a slightly larger panel.
Another element to be aware of – hot water cylinder is likely to need a larger heating coil – partly for this reason and I suspect partly to reduce site work, the Designer specified a new (pre-plumbed) cylinder. This one included a buffer volume (related to our microbore piping), it also allowed us to move to a pressurised hot water system (a nice side benefit, but I did have to remove an existing booster pump from a shower).
We had limited possible locations for the exterior unit in the garden, the first proposals would have resulted in a huge (and very ugly) pipe run between exterior unit and the hot water cylinder. As I knew the plumbing layout well, I was able to suggest an alternative location for the HW cylinder, cutting the length of pipe run and generally making the install simpler. This would have been easier if the Designer had visited site – instead we exchanged things back and forth by e-mail and a couple of phone calls.
If you go forward, make sure you are clear about what installer expects you to do (or arrange) prior to the installation. A less ‘hands on’ person than me would have been hit for some extra costs. Also check what level of re-instatement will be done.
We used one of the bigger specialists – but that means the Designer was a long way away, the Installer was a not local sub-contractor (who brought in his own sub-contractors for extra hands on the job), could have been smoother if only one company involved.
We’ve subsequently found that the large specialist really isn’t interested in doing service work, but the heat pump manufacturer has taken that on and charges are not silly.
Overall I’m fairly happy with the system. One error made by the installer that I’ll have to fix. It does take a bit more ‘management’ than the previous system, and the controller (despite having a fancy graphic screen) is less versatile than the one from my old system – but that’s likely manufacturer specific.
Do ask questions about heating vs hot water priority – we struggled for months with HW in the evenings, before eventually finding there is setting in the controller which blocked water heating for 3 hours after the last operation! Design company wasn’t aware of this setting, eventually we got manufacturer’s Engineer to visit, who found this in a matter of minutes and changed the setting to something more reasonable.
With the grant potentially being a large chunk of the total cost, which isn’t paid until afterwards – this means that you have little or no financial leverage if there is any dispute about the install/performance after the event. So important to be vigilant through the process.