Access to Back issues?

[Peter BellParticipant @peterbell11509]

[Peter BellParticipant @peterbell11509]

 

I have recently subscribed to MEW, updated my profile with the number supplied, saved the settings but cannot access the back issues.

 

What am I dong wrong?

 

Peter

[David Clark 13Participant @davidclark13]

Hi There

Either your surname is incorrect on the database or your subs number is incorrect.

Check the spelling of you surname against any documentation received from Myhobbystore.

Occaisionally it gets entered incorrectly although Bell should not cause a problem.

Also check your subs number is correct.

you can find this on your envelope or documentation.

If still no joy get back to me.

regards David

 

[Peter BellParticipant @peterbell11509]

 

 

Thanks, checked all of these were and ok. Money has gone from credit card account so the payment side looks ok. Still no luck!

 

The only communication I have received is an e-mail, am I just being too hasty?

 

Regards  Peter

[David Clark 13Participant @davidclark13]

There are 2 MEW boxes on the “my details” page, one for the MEW sub and one for the MEW (Digital) sub which is the archive. He’d put his number into the wrong box. I just moved the number into the correct box and it works.

Maybe we need to try to make it more obvious which product is which.
regards David

 

[Peter BellParticipant @peterbell11509]

Thanks Dave—I knew it had to be something simple! Must admit for some reason I did not really associate “digital” with back issues.

 

What does the other box do give access to subscriber content only? Not really sure why it is there but if something had said “back issues” I am sure I would have found it!

 

Cheers Peter

[Fred MillerParticipant @fredmiller19582]

David.       I wish you could come up with something for me to get into “back issues” I have been trying since about last  September but still no luck.  FRED  

[Geoff AnsteyParticipant @geoffanstey74460]

Hi,

      I too have recently recieved a subscription as a gift to the Digital MEWS. Similar to Peter Bell I am unable to access the back issues. I have entered the ‘reference number’ recieved in an e-mail in the ‘Model Engineers’ Workshop (Digital)’ box and and saved this profile.

 

      Has my account been activated?

[David Clark 13Participant @davidclark13]

Hi Geoff

You are not on the database.

Did you pay for the subscription yourself?

If no, the email and account would be incorrect.

Email me direct.

david.clark@myhobbystore.com

regards David

 

 

[Geoff AnsteyParticipant @geoffanstey74460]

David,

           The gift option was used with my name as the receipient. The e-mail address used by the card holder was my e-mail.

[David Clark 13Participant @davidclark13]

Hi There

Sorted now. You can access issues.

Found out why.

Probably our fault.

Will email you direct.

regards david

 

[Geoff AnsteyParticipant @geoffanstey74460]

Thanks for the fast response, Yes every thing seems to be OK now….. I only have 120 issues to go

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