Renewing Subscriptions

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Renewing Subscriptions

This topic has 8 replies, 3 voices, and was last updated 13 March 2010 at 08:13 by David Clark 13.

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12 March 2010 at 10:38 #49721
Geoff Thomas
Participant
@geoffthomas94675
I wish to renew my subscription to MEW.

How can I do this on line? As an Australian subscriber I click on ‘Rest of World’ I follow the prompts until asked “Are Your Details Correct?”. The only option is “Change Details”. Go there and the only option is “”Submit Changes”, which takes you back to “Are Your Details Correct”. I can’t break out of this loop. Where am I going wrong? I’ve been trying for days, and I’m probably going to miss the next issue now. I am in Australia. I have attempted to get advice from someone on your web site, who initially suggested I should go to Expressmags in North America for assistance, and then suggested I should approach a company called CDS Global. I am trying to renew my subscription. I am trying to pay you money. Please tell me how to do this.

Geoff ,
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12 March 2010 at 10:38 #4999
Geoff Thomas
Participant
@geoffthomas94675
12 March 2010 at 12:38 #49723
Chris
Participant
@chris16039
I’m with you all the way on this one Geoff. I have just spent a totally fruitless hour trying to find a way of registering my change of address.

Surely in the ‘Subscribe’ section there should be some way to access ones subscription account and amend its details. I’ve done it in the MY DETAILS section on this site but have no idea if this is linked to the subscription section.

I fear the loss of Magazines and my free Foundation Course book.

Chris.
12 March 2010 at 13:09 #49724
Chris
Participant
@chris16039
Another 40 minutes and I have discovered http://www.subscriptions.co.uk which seems to have sorted out my problem Geoff. I don’t know if it will work from your side of the big blue planet but it may be worth a try.

I think a link to this site from the SUBSCRIBE section on this site would be very useful should our new web master be listening.

Regards, Chris.
12 March 2010 at 13:44 #49725
David Clark 13
Participant
@davidclark13
Hi There

You will have to contact subscriptions with a change of address.

I have had two problems pointed out to me about renewing subscriptions this morning.

Both appear to be related to Firefox.

When using Firefox to take out a subscription, refresh the page as you go down the links.

Firefox seems to hold onto the old page and you end up with the wrong subscription offer.

Will talk to web designer to see if we can include an automatic refresh.

regards David
12 March 2010 at 21:54 #49739
Geoff Thomas
Participant
@geoffthomas94675
Hi David,

I did mention in a previous PM that the same problem occurs with IE8. The issue is one of page design. When you reach the ‘Are your details correct?’ page, only one option is presented – ‘Change Details’. [Why not give one the option of replying ‘Ýes’ and moving on?] If you then submit an unchanged page(your only option again) you find yourself back at ‘Are your details correct?’ with no option but ‘Change details’ again. Refreshing the page each time has absolutely no effect. It is an endless loop.

Geoff
12 March 2010 at 22:18 #49740
Geoff Thomas
Participant
@geoffthomas94675
Chris, I can’t thank you enough for the link. Worked a treat. All the pages were exactly as before except there was a second option- ‘Renew’- on the ‘Are your details correct?’ page.

Thanks again.

David, I still don’t think this is browser related.

Geoff
13 March 2010 at 07:59 #49744
David Clark 13
Participant
@davidclark13
Hi There

I went through the sequence with someone yesterday to renew a gift subscription, spent an hour on the phone.

He did exactly as I did but got different pages.

I used internet explorer, he used Firefox.

Firefox pulls from cache rather than refresh for speed.

regards David
13 March 2010 at 08:13 #49745
David Clark 13
Participant
@davidclark13
Hi Geoff

I don’t set up the subscription pafges and also I can’t follow the sequence through unless I enter credit card details.

I know the system is faulty.

For instance if I try to take out an Australian subscription I keep getting error message offer is not valid.

Things like this should not be happening. Nobody appears to be checking the system through.

regards david
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