Digital Archive – Error Message

Advert

New Replies

Report Bug

Help/FAQs

Digital Archive – Error Message

This topic has 10 replies, 3 voices, and was last updated 13 April 2023 at 20:36 by Mason Green.

Viewing 11 posts - 1 through 11 (of 11 total)

Author

Posts
20 March 2023 at 16:21 #638454
Mason Green
Participant
@masongreen60104
I signed up and paid for a Model Engineer digital subscription a few months ago and just recently upgraded to a print+digital.

However, I'm still unable to log into the digital archive. I've submitted several help-desk tickets to classic-magazines but I keep getting the run-around.

This is the error message when I try to log in, at the link below, with my customer ID:

https://subscriber.pagesuite-professional.co.uk/subscribe.aspx?source=4&eid=db1f1d86-4fc2-403a-953f-13cb9f126e30

"The credentials are valid, but no active subscription was found!"

Anyone else have this issue? One of the primary reasons I subscribed to this magazine is so I can access old back-issues.
Advert

20 March 2023 at 16:21 #39646
Mason Green
Participant
@masongreen60104
20 March 2023 at 17:09 #638458
Neil Wyatt
Moderator
@neilwyatt
Hi Mason,

This sounds like you may be using the wrong number as your customer ID.

Also, make sure you have your subs number in your profile.

If you still have issues, email me: meweditor@mortons.co.uk

Neil
20 March 2023 at 17:11 #638461
JasonB
Moderator
@jasonb
Don't think subs numbers in the profile do anything now Neil, I still have my old 10 digit one.
20 March 2023 at 18:21 #638480
Mason Green
Participant
@masongreen60104
Thanks. Just added my six digit subscription number to my profile, but that did not fix the login problem. Also, I don't see anywhere on the site where it states that I needed to add that information to my profile.

Appreciate the help.

email sent
13 April 2023 at 00:41 #641116
Mason Green
Participant
@masongreen60104
Still can't login to the Model Engineer archive. I subscribed over two months ago and the folks over at Morton Media Group can't/won't fix the issue.
13 April 2023 at 06:53 #641117
JasonB
Moderator
@jasonb
Have you e-mailed Neil as per his post earlier?

EDIT, I just tried with your e-mail and subs number and got the same message Hopefully Neil can get it a bit more attention as there seems to be something wrong with it saying there is no active subscription yet details are correct

Edited By JasonB on 13/04/2023 09:01:30
13 April 2023 at 18:30 #641177
Neil Wyatt
Moderator
@neilwyatt
I have been trying to help Mason with this.

It seems his subs details are correct according to the database, but the archive is failing to validate them.

If subscriptions can't sort this tomorrow, I'll ask the IT team to investigate.

Neil
13 April 2023 at 19:27 #641181
JasonB
Moderator
@jasonb
I think I have found the problem but Neil can you check my e-mail just sent which suggests it is user error.

In the mean time mason see your private messages

Edited By JasonB on 13/04/2023 19:28:54
13 April 2023 at 20:34 #641188
Neil Wyatt
Moderator
@neilwyatt
It looks like Jason has solved the issue – somehow the Digital Archive is needing a slightly different subs number (I've emailed this to you Mason).

Many thanks Jason, I'm impressed by your detective work.

Mason, please accept my apologies for the problem on behalf of Mortons, I hope you enjoy the archive.

Neil
13 April 2023 at 20:36 #641189
Mason Green
Participant
@masongreen60104
Excellent! Appreciate the help.
Author

Posts