Hello Steven,

Have you not received any conformation emails? It's possible they have gone into your spam folders. You seem to have two accounts, is it possible the notifications are going to an old email address? Plus as Jason says you need to enter you subscription number(s)

If you need further assistance, the contact details for subscription issues are here:

**LINK**

Neil

Hello Stephen,

If you had a full subscriber number we could find out the status of your account, but not from a customer number, I'm afraid. You will need to speak/email someone with access to the full database, and for obvious security reasons we cannot do this – all Jason or I can do is check the status of a subscription if given a full subscriber number.

You will need to contact customer services using the link I gave above: **LINK**

I can only escalate a subscription issue if someone has been unable to get a resolution through customer services.

Neil