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Pocketmags issues included in digital subs or not?

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Pocketmags issues included in digital subs or not?

Home › Forums › Subscription issues and Digital magazines › Pocketmags issues included in digital subs or not?

Viewing 6 posts - 1 through 6 (of 6 total)
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  • 9 November 2022 at 13:31 #620376
    Martin 100
    Participant
      @martin100

      I’ve got ongoing direct debit print and digital subs to both mags (a month or so from renewal) I’m still receiving print copies, I have still got access to the digital ones via the archive link but there are no issues beyond august 2022 showing as being available on Pocketmags, either on their website or via the respective apps.

      Is this to be expected under the new ownership or do I need to do something?

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      9 November 2022 at 13:31 #39013
      Martin 100
      Participant
        @martin100
        9 November 2022 at 15:47 #620384
        JasonB
        Moderator
          @jasonb

          Try activating a subscription in your account on Pocketmags but use the ID number that you now use for the archive and not the old 10digit one before the change of ownership. If that does not work then contact pocketmags giving your ID number and they should be able to sort you out.

          9 November 2022 at 17:04 #620393
          Martin 100
          Participant
            @martin100

            Selecting ‘Activate Subscription’ does not even offer either of the two titles on my existing account

            The same occurs with a fresh ‘new’ account (different browser) so presumably it’s an issue for new subscribers and not just existing ones

            Message now sent to their support system

            9 November 2022 at 17:17 #620394
            JasonB
            Moderator
              @jasonb

              Let me know their reply. I still get them on Pocketmags once I gave them the new ID number but as you say I can't see the titles listed.

              10 November 2022 at 10:48 #620481
              Martin 100
              Participant
                @martin100

                Jason,

                Pocketmags requested proof of subscription

                A partly redacted copy of my bank statement and a screen capture of my subscription status from http://www.classicmagazines.co.uk was sufficient

                Access now restored

                Regards

                Martin

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