Anyone else having problems printing from Pocketmags this month?

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Anyone else having problems printing from Pocketmags this month?

This topic has 27 replies, 11 voices, and was last updated 4 May 2021 at 21:53 by John Billard 1.

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16 March 2021 at 23:17 #534287
Graeme Durant
Participant
@graemedurant1
I just tried to print a couple of pages from the new edition of MEW – something I do successfully and on a regular basis via the Pocketmags site. However today I get an error message as follows;
```
{"message":"An error has occurred."}
```
Not particularly informative I think you'll agree!! I tried the latest versions of Chrome, Firefox and Edge – they were all the same. It looks like there has been some kind of software update on the site, but for me at least it has broken the printing.

Any feedback or support – or even just commiserations – would be most welcome!

All the best
Graeme
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16 March 2021 at 23:17 #38990
Graeme Durant
Participant
@graemedurant1
27 March 2021 at 08:22 #536459
Gerard O’Toole
Participant
@gerardotoole60348
I have same problem.

Up to now, I have always read the magazine directly from the tis site as i couldn't get Pocketmags to accept my code. i have now managed that but I am getting the same error as you when trying to print.

Is there a way of printing directly from the magazine on this site?

Additionally, I noticed that I cannot get access to my full list of subscribed editions, only the current one, on Pocketmags. Is that the way it should work?
27 March 2021 at 09:02 #536464
LADmachining
Participant
@ladmachining
Just tried printing from Pocketmags using Chrome on Linux MInt, prints no problem and produces a PDF output. Which operating system are you using?

Gerard – as you have just got your Pocketmags account working, it probably doesn't link earlier issues being available despite you having a valid subscription for that time period. I find an email to their helpdesk gets a quick response and the problem sorted.

Anthony
27 March 2021 at 09:49 #536475
Paul Lousick
Participant
@paullousick59116
I have been having the same problem. Tried it on 2 different computers, using Firefox and MS Edge and contacted The Pocketmags help desk and received this answer:-

Thank you for your email!

We have recently been contacted by a large amount of publishers regarding a change in their piracy policies which we are trying to resolve. So some titles currently have printing suspended but we are working to get this feature back up and running as soon as possible.

We apologize for the inconvenience but with the upcoming changes we are looking to make page printing more user friendly and to allow for the PDF printing for a lot of titles.

Please note this is not permanent and will be available very soon.

Warm Regards,

Pocketmags Customer Service
27 March 2021 at 09:59 #536480
Gerard O’Toole
Participant
@gerardotoole60348
Thanks Paul, That might explain it.

Thanks Anthony, I will email Pocketmags helpdesk. regarding previous subscribed editions. editions.

I am using Windows 10 and Edge. I do have an Android phone and I could try that too.
7 April 2021 at 08:18 #538483
Gerard O’Toole
Participant
@gerardotoole60348
I wonder of there is any update from the Publishers here about giving permission to print on Pocketmags?

Pocketmags say they still awaiting permission from the Publishers to allow printing. I am keen to print the centre pages of my digital magazines, i.e. the four pages of data tables currently in each issue.

I have emailed to help at subscription help and , while i got an acknowledgement, I have gotten no reply to date.

Any update would be nice.
7 April 2021 at 14:23 #538541
Paul Lousick
Participant
@paullousick59116
Its been a while now that we have not been able to print from the digital magazines and and it is still not fixed and they seem to be doing nothing about it.

I have already complained to Pocketmags and now suggest that every reader do the same and put some pressure on them to resolve the problem. If they get enough bad publicity, they might pull their finger out and do something (sorry about the language) but I feel that we are being robbed of what we have paid for. If it can't be fixed, we should be compensated for not receiving the full product that we subscribed to.

Paul.
7 April 2021 at 17:02 #538568
Gerard O’Toole
Participant
@gerardotoole60348
I agree Paul. However the reply I got from Pocketmags puts the blame with the Publishers. I quote

"Currently the printing problem is being sorted with the publishers, there was a reader update but the publishers PDF was not updated in accordance with the changes we had explained to them. This is with our technical team getting fixed currently"

I can print from other magazines, eg. Real Classic motorcycle magazine. The problem seems to be limited to the Model Engineer magazines. I have emailed to the subscription help but no reply as yet.

But you are right, everyone affected needs to email Pocketmags to start the ball rolling.
13 April 2021 at 10:43 #539488
Neil Wyatt
Moderator
@neilwyatt
Hi folks,

I'm afraid this is a problem with an update to the Pocketmags reader. It's not a policy change.

They assure us that they are trying to fix it for the next update.

Neil
13 April 2021 at 13:00 #539523
Peter Sansom
Participant
@petersansom44767
In which case Pocket Mags would be better to admit the issue is theirs rather than blaming the publishers.

Peter:
13 April 2021 at 13:51 #539529
Gerard O’Toole
Participant
@gerardotoole60348
Thanks Neil,

i have two replies one each from Pocketmags and help@me.secureorder.co.uk.

Pocketmags say

"Currently the printing problem is being sorted with the publishers, there was a reader update but the publishers PDF was not updated in accordance with the changes we had explained to them. This is with our technical team getting fixed currently."

And this reply from help@me.secureorder.co.uk.

"I'm sorry to have to advise that the printing facility is no longer available,"

i also read the "Real Classic" motorcycle magazine on Pocketmags and the printing is working fine with that magazine.

Would be great to get this working again as I had hoped to print the inserted tables in the centre pages of the more recent editions.

Thanks

gerard
14 April 2021 at 11:31 #539662
Neil Wyatt
Moderator
@neilwyatt
The message I got passed:

“This is something we are currently getting fixed with our technical team so we are looking to get this feature up and running again soon. I apologise for the inconvenience.”

Obviously some left hand/right hand going on!

Certainly the expectation we have is that it will be restored.

Neil
14 April 2021 at 17:01 #539724
Gerard O’Toole
Participant
@gerardotoole60348
Thanks Neil.
20 April 2021 at 12:55 #540669
Luis Trincao
Participant
@luistrincao35391
I also contacted help@me.secureorder.co.uk and got today an unacceptable reply:

"Unfortunately, there isn't any option to print therefore you will need to print screen.
I trust this has clarified the situation and apologise for any inconvenience this may have caused."

I have a digital only subscription and not being able to download certain pages is a major concern for me.

It is possible to download pages from Pocketmags older ME magazines (example issue 4634), so I shouldn't be a technical problem.

Regards

Luis
20 April 2021 at 13:04 #540671
JasonB
Moderator
@jasonb
The Pocketmags print option is working again, has been for the last couple of days. I have asked the powers that be if it can be backdated to the issues where it went AWOL but have not heard back yet.

You should still be able to download all issues you have paid for as that has not been affected by the print problem. You need to get the Pocketmags app from the app store or google and install on your device.
20 April 2021 at 14:49 #540686
JES
Participant
@jes
The latest ME prints the cover page but any further pages revert to the old problem. I have tried this on Chrome, Firefox and Edge all with the same result. I suppose the cover is a star.

JES
20 April 2021 at 15:19 #540690
Gerard O’Toole
Participant
@gerardotoole60348
I have tried in both edge and Chrome on a Windows 10 laptop. tried editions 298 to 303 .

I could print no inside pages on from any magazine. I could print the cover from Magazine 299 ( but no other page)

( in contrast, i could print all pages from Real Classic, a motorcycle magazine)

So it appears that it is not fixed yet.

Gerard
20 April 2021 at 15:52 #540695
JasonB
Moderator
@jasonb
I only tried the cover. Have let someone know and asked for them to look into it.
20 April 2021 at 18:53 #540743
Luis Trincao
Participant
@luistrincao35391
Hello all,

I made a new try that worked. In Pocketmags->My Library, after selecting the magazine, instead of clicking on the button “Read Now”, I clicked “View in alternative reader” on the bottom of the page.

It’s a workaround, but it´s good for me. Let's hope it keeps working.

Luís
21 April 2021 at 06:54 #540823
Gerard O’Toole
Participant
@gerardotoole60348
Thanks Luis

i have just tried that with the current edition and it worked .

thanks

gerard
21 April 2021 at 08:15 #540832
JES
Participant
@jes
Many thanks Luis

JES
28 April 2021 at 04:25 #541980
Robert Walker 8
Participant
@robertwalker8
I emailed Pocket mags and they came up with this. When you click on the magazine and get the screen with the blue bar that says Read Now go to the bottom of the page and click on View in an alternative reader in red letters then try printing. It worked for me.
2 May 2021 at 20:51 #542801
John Billard 1
Participant
@johnbillard1
I have tried all this plus Jason's suggestion but it does not work for me – I end up with either a blank sheet of paper or a very small unreadable image.

Are there any official instructions without having to resort to numerous posting threads? Why is it so difficult?

In the meantime I have been in the workshop doing something productive!

But apologies if I missed something obvious…..

John B
3 May 2021 at 10:22 #542845
Gerard O’Toole
Participant
@gerardotoole60348
Hi John,

The correct process is outlined in Luis Trincao's post of the 20th above and restated by Robert Walker.

If you could clarify the following questions then someone could probably provide more help

Are you following their process, i.e. opening the magazine with the alternative viewer( linked at the bottom of the page)?

When you get to the print stage , are you printing with Microsoft PDF printer?

When you get the pdf file created how are you opening it?

Gerard
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