New phone – no digital!

New phone – no digital!

This topic has 2 replies, 2 voices, and was last updated 18 December 2018 at 16:05 by Neil Wyatt.

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18 December 2018 at 14:43 #386275
Rik Shaw
Participant
@rikshaw
Bought a new Android smartphone. Downloaded and installed ME and MEW apps. Activated existing subscriptions on both apps whereupon I find I have to pay for all my digital editions.

Phone call to My Time media (a long one) where a chap attempted to help – unsuccessfully. "You'll have to use Google" he finally tells me.

I didn't use google, instead I used my email client and sent a request to help@mesecureorder.co.uk to cancel both subscriptions.

Drastic? Maybe, but this is not the first time I have had grief re: digital issues.

Lifes' to short for such faffing

Rik
Advert

18 December 2018 at 14:43 #38956
Rik Shaw
Participant
@rikshaw
18 December 2018 at 16:05 #386286
Neil Wyatt
Moderator
@neilwyatt
Rik,

Please, before you cancel can you send me an email explaining what the actual problem is?

You have a bundle subscription and there should be no issues with accessing them on Pocketmags for Android or the ME/MEW app.

Did you try contacting help@pocketmags.com?

You need to login/register to pocketmags then you may need to 'restore purchases'.

It sound to me like you may have created a new pocketmags account on the phone rather than linking the app to your existing account.

Neil
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