Unable to access Online Archive.

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Unable to access Online Archive.

This topic has 8 replies, 3 voices, and was last updated 30 November 2018 at 16:26 by Neil Wyatt.

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23 November 2018 at 18:01 #38954
Alexander F Campbell
Participant
@alexanderfcampbell52820
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23 November 2018 at 18:01 #381992
Alexander F Campbell
Participant
@alexanderfcampbell52820
I have a print+digital subscription and am having trouble accessing the online archive.

I just get the following message: –

Your Print subscription to Model Engineer Magazine no longer allows you access to the Digital archive.

The Print + Digital Subscription costs only a few pence more per issue and entitles you to your print copies, access to this Online Archive as well as digital downloads of all of your subscriptions issues to enjoy wherever you go and to keep even after your subscription ends.

My subscription was direct via the model engineer website.

Can anyone give me a valid reason for this issue.

Thanks.

A F Campbell

Edited By Neil Wyatt on 23/11/2018 19:07:49
23 November 2018 at 19:19 #382014
Neil Wyatt
Moderator
@neilwyatt
Hello Alexander,

Sorry to hear of your problem.

I've removed your numbers from your post so you can't get 'cloned' by someone else.

Your subs number shows as a digital subscription with archive access valid until 20 December 2019, but emulating your account also gave me the message you quote.

It may be that the system is assuming your sub isn't valid until 20 December, but I doubt this is the problem.

I have asked someone to look into this for you, but as it's now Friday evening I'm afraid they won't be back in work until Monday.

For any future issues it's usually best to contact details here first, although I suspect this error will need an expert to sort it out:

http://www.model-engineer.co.uk/editorial/page.asp?p=908

Neil
23 November 2018 at 22:16 #382035
Alexander F Campbell
Participant
@alexanderfcampbell52820
Hi Neil,

Thanks for looking into this for me and will await some resolution at some point next week.

I found it rather odd as I was able to access the archive about 3 months ago when i was trying to locate an article or two.

Regards.

A.F Campbell
24 November 2018 at 06:58 #382047
JasonB
Moderator
@jasonb
Did you just renew your existing subscription or have you taken out a new one?
24 November 2018 at 23:58 #382172
Alexander F Campbell
Participant
@alexanderfcampbell52820
Hi Jason,

No, my current subscription should run out on 21st December 2018 when it will require renewal.

The odd thing is that Neil suggests it is valid until December 2019, which suggests that it may have been renewed automatically, although I don't recall making that arrangement when I signed up.

All very odd and I would like to get some clarification on the situation and get my access to the archive restored.

Alex.
28 November 2018 at 18:45 #382776
Neil Wyatt
Moderator
@neilwyatt
Hello Alexander,

It seems to be working fine now, can you try it again?

Neil
30 November 2018 at 14:55 #383073
Alexander F Campbell
Participant
@alexanderfcampbell52820
Hi Neil,

Yes it is now working OK so many thanks to you and Jason for getting it sorted.

Best regards.

Alex.
30 November 2018 at 16:26 #383078
Neil Wyatt
Moderator
@neilwyatt
Great, thanks Alexander.

Neil
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