Having made a bit of a hoo-hah about the Subs Dept competence earlier, I feel that I should acknowledge when they get it right. I have, today, received my subscription 'free gift' – very handy. So far, also, received two magazine issues so things proceeding as advertised. Many thanks to Neil for his interventions on my behalf – in school report terms, "Could do better" (for the Subs dept, NOT Neil!!)

Rgds

Bill

Neil and others, I agree with the title of the thread. Neil whilst I appreciate your efforts on my behalf, I find it exasperating that after 4 emails and 2 months I still have MEW 221 and 222 missing and was sent a duplicate copy of 220 which took 2 weeks to come.

Possibly MTM might want to review their use of an agency for subscriptions?

Could I suggest an e-mail contact AND NAME on the FORUM titles so people can contact them directly. I have had e -mails from "Katie" and "Kate" so far but as yet, no joy with the missing issues. Surely there can't be that many people who need to get in contact about missing issues & subscription cock-ups? Or can there???

Ian

Neil a couple more things to mention to the subs department when you are next kicking their butt.

When a confirmation e-mail comes though could it come from MHS rather than "Modelenium" so the recipiant has an idea who the sender is and does not think its spam.

Also if they are going to provide a link in the e-mail so you can track your order would it be too much to ask that the tracking number be included in the e-mail as one is not a lot of good without the other.

This was actually from ordering a single issue not taking out a subscription but assume its the same person that deals with it.

J

Edited By JasonB on 29/10/2014 16:23:10

Hmmm, there is something odd with the subscription pages on this site as well.

Afteer clicking my way to define my subscription no, surname and ZIP code I click Continue as I should, but then is alerted by this "error message":

"Sorry. The details you have submitted do not exactly match any of our subscription records.
Please check that your subscription number and postal code are correct. Remember, we need your full postal code."

That's odd as I am copying the subs number from earlier emails with the subs dept, and I still live at the same place in Sweden! Someone needs to fix this.

/Peter

Frank,

Yes, that was my immediate thought as well, or the fact that it expects both letters and numbers together with spaces. My ZIP-code only contains 5 numbers without space.

Let's wait and see what it really was.

BR

/Peter

Edited By Peter E on 30/10/2014 11:40:34

A little more info on my issues with the subscription page issue on this site.

I phoned the subscription dept to ask why and was informed that my subscription was noted just for the print version, not the bundle (print+digital).

So when trying to renew a bundle the system couldn't find it. testing the print only version on the site did work.

The learnings from this is that the web site designers missed one use case, namely ability to order an update from one singel version (print or digital) to a bundle on line.

Whether that has other technical reasons or just being a miss I don't know, I just thought it would be useful for others that want/need to upgrade the subscription to a bundle to know about this "feature".

Speaking to the subs dept works.

BR

/Peter

I pay for the print and digital edition of both ME and MEW. Everything seemed to be OK until I checked my tablet this evening and found that both ME 213 #4493 and 4494 digital editions along with digital MEW for November 2014 are not there for download.

No problem with the print editions which I have received OK.

I'd pull my hair out if I had some – grrr!!!

Rik

.

Neil,

I happily accept that fact, and acknowledge the enormous efforts that you are putting-in.

… I just feel uncomfortable when I see this sort of "edit" without any record of who did it, or why.

Having been responsible for probity management, and version control in the past; it grates a little.

MichaelG.