Apologies for the delayed response, we were indeed ‘getting our facts straight’.
In reply to the points above we have been advised the following:
Queries relating to the digital archive/new digital editions:
· The digital archive will still be available, but it will be available as part of a new Print + Digital Subscription package and a new Digital Subscription package. We are however honouring all existing subscriptions that were promoted as including the digital archive (access for these subscribers will expire in July 2014, but subscribers are able to upgrade to the Print + Digital Subscription for a few pennies extra per issue).
· These new packages will for the first time, allow subscribers to download and keep each new issue of their subscription (on a PC, iPad, iPhone, Android or Kindle Fire device; an offline reader for Apple computers is also planned to be launched later this year) – as well as having access to the existing digital archive to which we will carry on adding new issues. Please note that although we will honour existing subscribers’ access to the digital archive until July 2014, these subscribers will not have access to the downloadable digital editions unless they chose to upgrade their subscription to a Print + Digital Subscription.
· We have now fixed the issue with printing pages through the Pocket Mags offline reader – thank you for flagging this up. There should now be a small printer image in the bottom left hand corner of the screen in the offline reader. Click this, then select the page you want to print, and that should be it! Please contact help@pocketmags.com if you have any further issues with this. Also, just to advise, Pocket Mags are in the process of redeveloping this offline reader, so there should be a nicer updated version coming out soon!
· As mentioned above, the new digital editions can currently be downloaded and kept (to read offline if you wish) on a PC or on an iPad, iPhone, Android or Kindle Fire device. To be more specific for PC users, the supported operating systems are: Windows 7, Windows 7 Service Pack 1, Windows Server 2003 Service Pack 2, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 R2 SP1, Windows Vista Service Pack 1, Windows XP Service Pack 3. If subscribers would like further advice on whether the reader/app will work on their computer/device we recommend that they email help@pocketmags.com. Apple desktop computers (iMac etc) are not currently supported but should be by the end of the year. This is not, of course, within our control.
General Comments/Queries:
· Regarding the query on subscription renewals; if you subscribe by Direct Debit then you will continue to automatically renew at the rate that you signed up at, if you have subscribed by credit/debit card then you will receive a series of letters/emails.
· For those who only wish to have the digital editions and do not wish to have the paper magazines we recommend subscribing to the Digital only subscription which is a lower price and will give you access to the digital archive and downloadable digital editions to the systems mentioned above (please note further devices/systems will be added in due course).
Hopefully that covers all of the queries here; we are in the process of putting together an FAQs page (www.model-engineer.co.uk/faqs) to better support subscribers, so will be adding the points above to this page very soon!