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Online subscription renewal

This topic has 11 replies, 6 voices, and was last updated 15 April 2012 at 11:54 by David Clark 13.

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27 July 2011 at 12:18 #72556
Richard Palmer 1
Participant
@richardpalmer1
Hi Dave,

Tried to renew online today. All went well until I reached the part of the sequence where the offer is made to change details.

There’s no way forward from there. Just a Change Details button at the bottom of the page.

???

Richard
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27 July 2011 at 12:18 #38064
Richard Palmer 1
Participant
@richardpalmer1
Couldn’t proceed past details change
27 July 2011 at 13:21 #72558
David Clark 13
Participant
@davidclark13
Hi Richard
Are you using an up to date web address.
If the relevant offer has expired, it goes nowhere as you found.
regards David
27 July 2011 at 18:27 #72568
Geoff Thomas
Participant
@geoffthomas94675
Richard,

I would draw your attention to a short thread I started on 12/3/2010 entitled “Renewing Subscriptions”. Your answer may be there. The mills grind slowly in the My Hobby Store domain. Maybe in another decade or two we’ll get a properly designed re-subscription page.

Good luck!

Geoff
28 July 2011 at 09:20 #72577
EtheAv8r
Participant
@etheav8r
Before we get a redesigned subscription page, my vote for No1 Improvement would be a Search that included the content of the posts rather than being able to search on in Thread Title only.

There is lots of good information buried away in past posts…. but finding it is pretty much impossible. Being able to search within posts is a standard feature of most (if not all) other Forums I have used. Search restricted to Thread Title only is generally as useful as a chocolate fire guard.
28 July 2011 at 09:39 #72578
Richard Palmer 1
Participant
@richardpalmer1
Geoff and Dave,

You were both right.

I originally followed the subscribe / renewal / rest of world links from the model-engineer website. As Dave says the offer there (V153) seems to have expired.

When I followed the link in the renewal **letter** (bold would be nice Dave), I managed to re-subscribe with no further worries.

I hope you haven’t lost too many subscriptions with people getting caught in the trap and simply losing heart.

Anyway, Mischief Managed! (Happily resubscribed now)

Thanks to you both for the rapid and helpful responses.

Richard
28 July 2011 at 10:25 #72579
David Clark 13
Participant
@davidclark13
Hi There

We tried the search of all posts.

It bought up too many so was dropped.

regards David
29 July 2011 at 10:04 #72617
EtheAv8r
Participant
@etheav8r
Posted by David Clark 1 on 28/07/2011 10:25:05:

Hi There

We tried the search of all posts.

It bought up too many so was dropped.

regards David

That is why most other forums have an “advance” search facility, so that the serach terms can be refined with additional and/or conditional search criteria.

Tis a pity as there is a goldmine of really useful information buried in this forum, but no adeqate tools to mine them with.
20 February 2012 at 15:53 #85327
Pekka
Participant
@pekka
I can´t relize how I´ll find the page to see, that my renewal has been succesfull (I got a new reminding, that my order has to be renewed. I think, I´ve done it already…how to check it?)

Pekka
20 February 2012 at 16:16 #85333
David Clark 13
Participant
@davidclark13
H Pekka

Email me your last name and subscription number and I can check it or get it checked.

david.clark@myhobbystore.com

Do not post it on here.
15 April 2012 at 11:00 #89155
Richard Marks
Participant
@richardmarks80868
David

I know you are trying your best to keep this magazine going and I am sure that everybody appreciates this, but it would help (especially me) if you could make renewing subscriptions easier, I received my renewal form and as the phone lines are not open on sunday I proceeded onto the online option, after spending 10 minutes chasing around the Model Engineer site I noticed the subscriptions .co.uk address halfway down the page, this helped considerably until I was informed that this offer had expired, I then found the current source code tucked away like a naughty boy down in the right hand corner of the renewal sheet. Can I ask you to make it clearer on the renewal notice letter ( because that in effect is what it is ) the subscription renewal site address and the source code, the last time I renewed was over the phone and it took just 2 minutes and was easily done.

Richard
15 April 2012 at 11:54 #89162
David Clark 13
Participant
@davidclark13
Hi Richard

I have forwarded your comments to the subscription manager.

regards David
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