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Digital Subscription renewal

Home › Forums › Model Engineers’ Workshop. › Digital Subscription renewal

Viewing 6 posts - 1 through 6 (of 6 total)
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  • 2 March 2011 at 03:06 #64870
    russell
    Participant
      @russell
      I have just attempted to resubscribe to MEW digital. My last expired last month, but i was very reluctant to renew because my access was actually removed about the 2 Jan, and subscriptions.co.uk refused to answer any further emails after explaining that ‘my subscription expired with the Feb edition’ – even though that hadn’t been published at the time.
       
      Anyway, since it appears that I just have to put up with their poor attitude to customer service if I want the excellent magazine, i decided to resubscribe. All appeared to go well, until this message:

      Signup Complete

      Sorry, there was a problem with your Referrer. Please contact Customer Services.
       
      The link to customer services is actually to the ‘about’ page, on which i cant find a reference to customer services. So, I dont know whether all is well, or i somehow need to contact the mythical customer services to fix something.
       
      (and then i need to hope that 12 months access means 12 months – in fact there will be no hope about it, i will pursue the matter vigorously if its even a day short of when i get granted access)
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      2 March 2011 at 03:06 #38033
      russell
      Participant
        @russell

        again…

        2 March 2011 at 08:33 #64876
        David Clark 13
        Participant
          @davidclark13
          Hi Russell
          Email me direct.
          Yes they cut subscriptions off a few days early and I complained about this.
          They treated it as a paper subscription.
          I think it is fixed now.
          regards david
           
          2 March 2011 at 16:27 #64895
          Stephen Benson
          Participant
            @stephenbenson75261

            ME4398 is still not available in the digital subscriptions over a week after it was issued!

            2 March 2011 at 21:48 #64914
            David Clark 13
            Participant
              @davidclark13
              Hi There
              I have complained to the office.
              They have said they will do it as soon as possible.
              The person in charge of the digital editions is back from holiday tomorrow so I shall be talking to her.
              regards david
               
              3 March 2011 at 00:17 #64925
              russell
              Participant
                @russell
                well, i still dont know what problem my referrer had, but i do have access to the archive again…
                regards
                russell
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