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On-line Renewal Problems – System broken

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On-line Renewal Problems – System broken

Home › Forums › Model Engineer. › On-line Renewal Problems – System broken

Viewing 8 posts - 1 through 8 (of 8 total)
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  • 19 April 2016 at 18:32 #235305
    houstonceng
    Participant
      @houstonceng

      A few days ago, I got a renewal letter for my ME Subscription – even though my subscription expirees on 05/08/16 – but the offer appeared good, so I thought I'd renew now using the "on-line" service.

      When I finally got to the "renew" page for Model Engineer (having set up an account), it only offered "Print + Digital" with no way to select "Print" version.

      So I tried again today. It still only offers Print + Digital, but it also shows this as "Out of Stock".

      What's wrong with the system ? A subscription renewal cannot "Out of Stock" and why can't I select the Print only option ?

      The MEW renewal page seems to be OK.

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      19 April 2016 at 18:32 #37701
      houstonceng
      Participant
        @houstonceng

        The system is broken – please fix it

        20 April 2016 at 11:44 #235387
        Neil Wyatt
        Moderator
          @neilwyatt

          Hi Houston,

          I went into my subscriber account and its offering me all three options for MEW.

          Can you give give more details so I can track down the problem?

          A screenshot + page address would help. Obliterate any personal detail!

          Thanks

          Neil

          20 April 2016 at 14:46 #235417
          Ady1
          Participant
            @ady1

            Sounds phishy to me…

            20 April 2016 at 16:16 #235431
            JasonB
            Moderator
              @jasonb

              I had a look last night and get this which seems what Houston is getting

              He did say it was working OK on MEW

              out of stock.jpg

              20 April 2016 at 16:29 #235437
              Neil Wyatt
              Moderator
                @neilwyatt

                Sorry, I misread the original email.

                Yes I get the problem too.

                Only affects signed in subscribers.

                I've alerted Clare and Sarah who are covering for Kate while she's on maternity leave.

                Neil

                Edited By Neil Wyatt on 20/04/2016 16:31:23

                20 April 2016 at 16:34 #235438
                Bob Rodgerson
                Participant
                  @bobrodgerson97362

                  Neil,

                  not related to this post so sorry for hijacking it but I sent you an email a few days ago and am still waiting for a response.

                  Bob

                  20 April 2016 at 18:45 #235451
                  houstonceng
                  Participant
                    @houstonceng

                    Neil

                    Can't get a screen-shot to copy to the forum. JasonB has exactly what I had and, as I said MEW renewals via my account appear to be OK

                    It's ME renewal system that needs fixing.

                    BTW. Why does it work using the URL "me.secureorder/mode/rp01". As a subscriber with an account, I'd expect to be able to go there and just enter "rp01" fin a discount code box.

                    Andy

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