I would be very surprised (at Clive's implication about NASA, not Mrs. Ady's complaint about 'Im Indoors!).
Surely all the specification, operations, commands, etc. would be compiled into hand-books, probably both .pdf and real paper?
Also although it's very likely most of the original team would have retired by now,. that would be a slow, steady progress so keeping continuation of accumulated experience.
I have had no sight of any NASA documents but do have some experience with using both Hewlett-Packard and RN-issue instrument-operating manuals so would envisage NASA having something similar. These assume the reader understands the subject, but are written in very clear, logical and unambiguous styles. A bit like a Haynes Manual but more formally set out – and a darn sight easier to follow than a certain booklet with orange printing on a white cover!
Anyway, anyone can make a mistake. Just look at the spare holes in my steam-lorry chassis! Though for something like a space flight you'd expect tight error-traps and command-verifying.
The point perhaps is not that someone in NASA made a mistake – whilst Voyager's flight is extremely costly and future information-gathering lost by an operating-error would be serious scientifically, no-one's lives are at stake.
As SpeedyBuilder says, it is a magnificent achievement that something man-made, nearly 50 years old and so far away is still working and still controllable at all without any physical overhaul since being placed atop a rocket. It will be very sad if Voyager disappears from the world's radio-telescopes prematurely by irretrievably facing the wrong way, but human error or not, no human will have been harmed.
Whatever actually went wrong I hope they can correct, and 'Voyager' will still be 'phoning home for as long as she can before vanishing for ever from radio-telescope receiving-range.