reminded me…

**LINK**

That sounds remarkably familiar.

I ordered a set of carbide threading inserts and a holder from China, all for the bargain price of £11 including postage – crucially under the £15 import duty threshold. The jiffy bag, complete with a gaping hole, made it all the way from China into my postbox, but Evri still registered it as delivered – the courier can't have failed to notice the envelope was empty.

The bay seller was extremely good about it though. I sent them a photo of the envelope in a message, explained what had happened and asked them to please resend the item in better packaging. They were very obliging and I received the replacement two days ago, in a plastic rather than a paper envelope. It earned them a flawless review, naturally.

As for Evri…

I can honestly say that I've never had a problem with EVRI/Hermes… Although I will credit that it helps greatly that the woman who covers deliveries for our area for EVRI lives three doors up from me, and will tend to drop stuff off to our group of houses at the very end of her run, and just hold on to anything we can't accept until the evening.

DHL on the other hand have repeatedly given me the run around and made me drive 35 miles to pick up various small packages which they claim to have tried to deliver when I was in all day…

Never had issues with TNT, FedEx or ParcelForce/Royal Mail. In fact strikes notwithstanding, I have had better and faster service with stuff sent second class parcel post than I have with most couriers, so Royal Mail are still holding their own somehow.

Interesting to note Hermes is the Largest Courier in the UK 700 Million parcels per year so I understand. The problem appears to be the last leg, ie those who deliver.

One of my parcels thay claimed they could not deliver, too big.(long) and submitted an extra invoice. I asked them to prove it by menas of a photograph (since they always use photos etc) They backed down!

Not only evri claim wrongly. "Handed to customer" seems a popular wording, never have. It's drop it and run to the next delivery.

Edited By KWIL on 11/11/2022 09:45:29

I have already had all my Xmas orders fulfilled in anticipation of strikes,work overload lost parcels etc.

regards

Pete is our Evri man and does a great job, if he is on holiday there are usually a few mis deliveries but the power of the village Facebook page often seems to unite the package with the correct recipients. One of the problems is that we are having 2 new building developments tacked onto the village but sat navs and postcodes don’t seem to get updated until some time after people have moved in, Pete is up to speed on where the new addresses are but some of the other carriers are totally lost as they are not local.

Mike

I've had EVRI / Hermes try to charge me extra because a parcel was oversized. This was after they delivered it. The parcel was right on the size limit (I had photos but didn't tell them). I know they use laser or vision based automatic measurement that is not "approved for trade". I asked them for their evidence and they told me they would make an exception in this case. I recommend that anyone who has this type of charge attempt asks to see evidence.

Robert.

Part of the problem could be unnecessary duplication. I have seen 2 Amazon vans up our road at the same time, as well as EVRI, DHL, Post Office and uncle Tom Cobley. Wouldn't it be more efficient to have one delivery per day, after all no-one actually needs to have a single pack of nappies on same day delivery (UK TV advert), just get your act together people, then we'd have fewer van miles if nothing else

Edited By duncan webster on 11/11/2022 13:57:06

I purchased an air fryer online from the brands' website last weekend, I was notified by EVRI that they had the parcel on Monday and gave the tracking number, at 09:48 a message appeared on their tracking stating there was a delay and it would be delivered asapp, it got delivered on Friday!

Our delivery man explained the reason, the delivery of air fryers had been locked in the secure area until the manager came back off holiday as there had been a spate of air fryers going missing, early xmas presents from the warehouse staff maybe?

Roger

Edited By Rockingdodge on 14/11/2022 11:07:29

Well depends on how you see progress Michael but I'd say it's a lot better than someone telling you "It's in the post" when it clearly isn't.

Have to say I've had no issues with any of the delivery companies inbound or out over many many transactions but can recall a certain Veron Vertex R/C glider kit that had allegedly been sent when it hadn't – way before Internet buying but lie after lie passed this way before it was finally resolved.

It was finally 'found' about 6-8 weeks later in the "local post office lurking behind some bench". Strangely enough the shop took it back to the shop, re wrapped it and then reposted it according to the date mark. ??? Yeah, lost alright!

Best – Tug

It does, at least, beat the "shipped – in transit – delivered" style of "tracking".

.

Well, maybe … but it still hasn’t left Llandudno

MichaelG.

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Edited By Michael Gilligan on 14/11/2022 21:13:16