Hi Bill!
I agree with Your friend, and it answers a question for Us too!
We have been fortunate to go on four cruise previous to the Iona one, ( two on Azura, the maiden cruise of Britannia,
And one on Ventura), all good, but the experience on Iona was not good.
The Ship seemed 'faceless' in as much as You could walk from one end to the other without knowing You were on a P&O ship.
There was one cabin steward doing a lot of cabins on His Own, and He had no cleaner to help Him.
Resteraunt food was good, but the staff numbers were reduced which put them under excessive pressure.
The Buffet,always usually a highlght…… was awful!!!! Went once when We boarded, never went back,food very variable, slow refilling and temperature hit and miss, very disappointing.
Never went to a show,as We were led to believe We had to book on the 'App'' but found out on the last day We could have just turned up! (My Wife tried to use the app once and it took Her phone down)
Reception Staff did not seem interested at all ,not Our experience on previous cruises.
It put us off going with P&O again, if We did it would be on Azura/Ventura or one of the smaller ships, but We did not know if the standards had dropped on the whole fleet.I
Which ship did Your friend sail on Bill?
It would be interesting to know if they have messed one of Our favourites up!
All the best, Pete