Thanks for all the comments. I'll respond to a few.
The devolution of the ID verification to a third party is presumably so that, when (not if) things go wrong, the bank can shrug its shoulders, and dump all the blame on the third party.
As far as I can tell, this NYC (Know Your Customer) process is designed to bring the bank benefit, not the customer. Bureaucracy begets bureaucracy: the individual's interests are bottom in the priority list.
Can someone please suggest how the images in this process are supposed to 'prove' my identity? As far as I can see, all it does is show that a face on a document matches a face in front of a camera, and links both to a name on the document. Surely, these images are only of use if they can be compared with those already in an international database. Orwellian?
Nimble, good suggestion. I might try that, but the mechanism has been put in place by the British bank, which doesn't seem interested in offering alternative methods. I fear it's a case of 'Do it our way, or get lost.' Te Reo, what's that? Woke?
An Other: clearly you're further along the path than I am. Expensive 'phone calls just connect me to a script-reader, and end up at a stone wall. Insistence is met with obstinate refusal to deviate from the script.
Tony: yes, you'd think that if 'my' NZ bank 'knew' its customer, it could share its confidence in my identity with 'my' UK bank. But no, I explored that. Whilst banks move millions around the world at the touch of a button, they claim not to 'share' any information with any other bank. So it's 'Let's re-invent the wheel', and companies spring up which are only too happy to provide the service. Consensual identity theft?
Peter, I wish to retain the account. If I fail to 'prove' my identity, my funds will be transferred into some sort of holding account, which I won't be able to access. Goodness knows what obstacles will then be put in my way, should I want to withdraw my own money. I suppose I could withdraw all but one pound, whilst I still can, but the account receives a few, occasional, small pound deposits. These can't be paid into my NZ pound account (why the hell not?), so I'd be out of pocket because of currency exchange fees, etc. However, there's a certain malicious attraction to the idea of getting the deposits paid elsewhere and leaving the account to sleep with a one pound in it, just to annoy. (Yes, I'm that small-minded!) Grrr!
You might think that, by monitoring account activity, laundering might be detected. I suppose that didn't occurred to NatWest. The recent debacle, and their massive fine, has presumably raised banks' sensitivities. Perhaps the banks should first put their house in order, before suspecting us all of being crooks, terrorists and money-launderers.
It's not so much the principle of ID verification to which I object, but the method the UK bank (which I won't name, but you can hazard a guess at) has chosen.
Edited By Kiwi Bloke on 17/09/2022 07:43:14