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  • #36772
    Peter Cook 6
    Participant
      @petercook6

      The art of pretending!

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      #587852
      Peter Cook 6
      Participant
        @petercook6

        I just purchased a new vacuum cleaner ( A Dyson). Opened the box to be greeted with a label that said they were not supplying a printed manual in the interest of saving the environment – I should download one from the internet.

        However there is an outer cardboard shipping sleeve, an inner cardboard display box and then every separate component of the machine is wrapped in an origami exercise of corrugated cardboard together with extra pieces to fill the spare space.

        So they save one five page booklet, but still supply about 40 separate pieces of card – most quite large when unfolded!

        The environment or their costs?

        #587856
        Dave Halford
        Participant
          @davehalford22513

          Dyson's are easy to break, hence all the packaging.

          #587860
          duncan webster 1
          Participant
            @duncanwebster1

            Mine had every single piece in an individual polythene bag. Why? Also supermarket veg, if you don't take it out of it's plastic bag as soon as you get it home it goes manky, so why not just sell it either loose or in paper bags

            #587866
            Bazyle
            Participant
              @bazyle

              At least the cardboard is recyclable easily. I think Dyson do a fixed price repair service but nobody bothers because the designs are so full of flaws they are happy to get rid of them. I have been given several cleaners simply 'cos people can't be bothered to unblock them. Found one in a skip but no hose (probably lower down) next week I found the exact hose in another skip after the had liberated the metal bits.

              Edited By Neil Wyatt on 03/03/2022 13:42:09

              #587873
              Peter Cook 6
              Participant
                @petercook6
                Posted by Bazyle on 02/03/2022 17:42:33:

                because the designs are so full of flaws they are happy to get rid of them.

                'cos people can't be bothered to unblock them.

                No problems with Dyson here. The new one is a replacement for a DC01 I (alright we!) bought in 1994. Still works, but is heavy and the power cord is becoming more of a pain.

                Not sure if people can't be bothered, or if they have no idea how to! The number of people who use technology that not only do they have no idea how to fix, but worse they have no idea how it works either worries me. I wonder how most of them survive.

                #587880
                bricky
                Participant
                  @bricky

                  Over engineered and over priced.A simple Henry serves just as well and does the same job at a fraction of the price and has along life.

                  Frank

                  #587881
                  MikeK
                  Participant
                    @mikek40713

                    Corporations have no incentive to protect the environment. Heads of corporations that *don't* try to maximize profit get fired…happens all the time. They have to be forced to do things via regulations. They're not including a manual as a means to save money.

                    #587882
                    Former Member
                    Participant
                      @formermember12892

                      [This posting has been removed]

                      #587883
                      Andy Stopford
                      Participant
                        @andystopford50521

                        And a Henry can survive multiple tumbles down the stairs – try that with the products of James (Winner of the Queen's Award for Hypocrisy) Dyson

                        #587886
                        Former Member
                        Participant
                          @formermember12892

                          [This posting has been removed]

                          #587888
                          Andy Stopford
                          Participant
                            @andystopford50521

                            Absolutely Bill!

                            #587890
                            Hopper
                            Participant
                              @hopper
                              Posted by MikeK on 02/03/2022 19:48:47:

                              Corporations have no incentive to protect the environment. Heads of corporations that *don't* try to maximize profit get fired…happens all the time. They have to be forced to do things via regulations. They're not including a manual as a means to save money.

                              Under the laws of corporate governance those heads are legally required to make all decisions in the shareholders' best interests — which legally means maximize profit, maximize profit, or maximize profit.

                              #587892
                              MikeK
                              Participant
                                @mikek40713
                                Posted by Hopper on 02/03/2022 21:14:25:

                                Posted by MikeK on 02/03/2022 19:48:47:

                                Corporations have no incentive to protect the environment. Heads of corporations that *don't* try to maximize profit get fired…happens all the time. They have to be forced to do things via regulations. They're not including a manual as a means to save money.

                                Under the laws of corporate governance those heads are legally required to make all decisions in the shareholders' best interests — which legally means maximize profit, maximize profit, or maximize profit.

                                That was my point.

                                #587894
                                Buffer
                                Participant
                                  @buffer

                                  My Henry has swallowed a screwdriver and a pencil before without the slightest problem. I think he's brilliant.

                                  #587901
                                  Hopper
                                  Participant
                                    @hopper
                                    Posted by MikeK on 02/03/2022 21:34:08:

                                    Posted by Hopper on 02/03/2022 21:14:25:

                                    Posted by MikeK on 02/03/2022 19:48:47:

                                    Corporations have no incentive to protect the environment. Heads of corporations that *don't* try to maximize profit get fired…happens all the time. They have to be forced to do things via regulations. They're not including a manual as a means to save money.

                                    Under the laws of corporate governance those heads are legally required to make all decisions in the shareholders' best interests — which legally means maximize profit, maximize profit, or maximize profit.

                                    That was my point.

                                    I guess my point was that it's not just the heads of corporations to blame. They are compelled by corporate governance laws to act that way — although they probably don't need much encouragement. The focus on profit over all else is institutionalized in our legal systems and ergo the governments that legislate them. The days of companies having any consideration for the community are long gone — by law.

                                    If a corporation finds a way to cut costs by dumping waste into a river that complies with the pollution laws, but creates an unpleasant smell or other side effects for the small town downstream of their factory, they are compelled by the laws of corporate governance to decide to legally dump their waste in the river regardless of the community objections. Shareholders' interests by law must come ahead of the local community's.

                                    Same thing if they can cut costs by not printing a manual. And these days, those who do print an instruction sheet seem to make it so small I need a magnifying glass to read it anyway, so an online option would be easier. A sad state of affairs to be sure.

                                    #587921
                                    Nigel Graham 2
                                    Participant
                                      @nigelgraham2

                                      Not sure if the printed Tower of Babel of "instructions" issued with anything now are designed to tell you how to use it anyway.

                                      They seem merely there to teach you Greek and Finn via long lists of Regulatory waffle anyone can copy for no-one to read, and "Do Not" anthologies aimed at users with no common-sense.

                                      it would be interesting to know if they really do save money by putting it all on-line, because it still has to be written, (mis-?)translated into umpteen languages then added to a web-site that still needs paying for.

                                      #587926
                                      JA
                                      Participant
                                        @ja

                                        To-day' news:

                                        https://www.bbc.co.uk/news/uk-england-wiltshire-60593496

                                        JA (not a fan of Dyson)

                                        #587931
                                        Juddy
                                        Participant
                                          @juddy

                                          Corporations are in business to make money, if you don't like the way they conduct their business don't buy their products.

                                          and yes I do think Dyson are over priced compared to other makes and I choose not to buy one because of that. I have a Henry as well.

                                          The most likely reason for an online instruction manual is the multiple languages required in today’s international world. It will never be a 5-page booklet any more. The online manual will be accessed via a market specific link in your language meeting the legislation of your country.

                                          #587993
                                          old mart
                                          Participant
                                            @oldmart

                                            I like the Henry machines, they are well made, in England, spares are available, The price is not inflated by huge advertising costs and the suction is good. Another example of "does exactly what it says on the tin".

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