I didn't realise the emails tackled language difficulties, or that parcel delivery required much talking! Reckon I could deliver packages in Poland if I needed the work.

I thought the emails were to reduce the risk of stuff being lost or stolen. Firm sends customer an email telling them to expect delivery and then confirms it happened with a second. If the customer doesn't get confirmation and/or item it's clear something is wrong. Contact the firm.

At least one courier photographs parcels to record were they left them as well. I've had emails with photos showing me holding the box, or if I was out, where they hid it.

Dave

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In the grand scheme of things, Dave, they probably are …

But it’s worth noting that the opening post refers to collection, not delivery.

MichaelG.

Only slightly off topic – wife just has a msg to say her parcel has been delivered by Hermes… the picture taken of the delivery is a gate into a field. Which out here in rural sheep country doesn't help much….

pgk

Ordered a small tin of paint for latest model on Jan 1st. Item despatched on Jan 4th. It was delivered by Hermes yesterday 7th Feb.

During that time I might have sickened of the palsy, expired, lain in state, been buried and already pushing up daisies but because Hermes is the only Olympian capable of crossing the border between the living and the dead I expect I might have got me paint anyway!

Rik

Our local Hermes man was born and bred in the village, he is helpful and available for queries but of course he can only be responsible once it has reached him.

Mike

Yes, I have a lock box for bigger parcels just beside the door and a notice on the door saying so.
It didn't work well until I duplicated the notice in pigeon Polish from the web. Success.
Perhaps I need other languages too?
"Pudełko po lewej na duże paczki"

Edited By Anthony Kendall on 09/02/2022 09:14:34

Communications from the council are accompanied by a leaflet with a translation into numerous languages, I wonder why they go to such trouble and expense when I feel the onus should be on the recipient to translate if they do not understand it. Since my son moved to Wales I have become a more regular visitor and find the dual language road signs take longer to assimilate than if they were just in Welsh, I drive in many European countries and do not have a problem as I have learned what most of them mean over the years so adding Welsh should not be too much of a challenge. I was talking to a Welsh friend a few days ago and he said the Welsh language was forbidden in school when his father was a child and any child using Welsh would be ridiculed. He said there is a whole generation who were more or less forbidden to use the Welsh language. It would seem that their culture was rescued just in time.

Mike

I don’t like Hermes at all. They deliver where and when they want. Often at completely the wrong house.

The only notification it has arrived is an email but no sign of the parcel.

Totally useless but suppliers still insist, on using them.

Doesn't matter how good a reputation of any business, not just couriers, they are all only as good as their worst employee as he's the bigger who lets the side down and gives the outfit a bad name. As the old saying goes, give a dog a bad name and it sticks. Probably like the proverbial to a blanket.

My personal experience of Hermes has been as good as any of the others. Am I lucky? The same Hermes guy has been delivering in my road for several years.

I had a parcel delivered last week from M Machine Metals and when I got a message it had been delivered when it obviously hadn't I had a look on the web site. They show a a map of delivery which was down the road so I had a walk and found it was No 139 house number not 159 my house. I knocked on the door and the lady said she had a parcel but hadn't read the label as it was probably for her husband. She had a look and lo and behold my parcel. Do delivery drivers have eye sight tests.

David

Edited By David George 1 on 16/03/2022 07:35:09