Just received my reminder from DVLA to apply for my driving licence renewal. In the envelope is the form, return envelope and a 'flier' suggesting on-line renewal.
Not having any sort of computer phobia I opt for on-line and go the appropriate bit of the gov.uk website (typed in the address from the flier so definitely in the right place) perhaps a little bit phobic then!
Fill in all the boxes, no problem, apart from having to find my Driver number, my Passport number, my National Insurance number, my Mothers maiden name etc. And yes they really do want all this.
Having given away my identity it comes back with – 'Sorry you can't renew your licence online' – What!! I've just spent 15minutes typing in all this stuff and it doesn't work. In amongst other verbiage was the phrase ' We are unable to verify your identity on-line', odd as I've just given them every possible means of ID known to man.
So I resorted to the old fashioned way and submitted the renewal form only downside being they want a photo but strangely none of the other information. No passport number no supporting documentation in fact no proof of identity at all bar the old licence.
Totally bewildered by the incongruity of the two methods of renewal seems completely illogical. Apparently they can't do it if there is no digital signature on your passport (post 2017), not that they mention that anywhere.
Then to add insult to injury they make you pay for a stamp on the return envelope.
(Got that moan of my chest, I fell better now
)
John