Yes, Courier companies are really good these days. Which one was it?

Amazing indeed.

And I still hear folk hankering after the "good old days" when you had to thumb through your supplier's catalogue, post off your order to the supplier with a cheque or postal order and then sit back and wait for a couple of weeks for your item to arrive.

Jim

I would like to reactivate this thread to pay tribute to both Tracy Tools and Royal Mail for outstanding service. I placed an Internet order late on Thursday evening. Kev phoned me with a query and recommendation on Friday morning and my order arrived today( Saturday). Now bear in mind that half the country’s transport system was down due to Storm Eunice and this is remarkable service. Credit where it is due, I would like to thank and congratulate all concerned at both Tracy Tools and Royal Mail. Well done.

I have no link to either Tracy Tools nor Royal Mail other than as a very satisfied customer.

Our postie Tracey was out yesterday morning, the storm had yet to reach maximum power but still decidedly breezy.

Mike

The diamond tool holders that were ordered from Australia ( I mentioned this in another thread) at the beginning of november arrived in the UK- Coventry- at the beginning of january. It finally cleared customs & was collected by the Royal mail.soon after- Mid Jan I understand. They lost the parcel

Emails to Eccentric Tools followed & they then gave Royal mail 15 days to sort it. Parcel finally arrived 11 February.

The Royal Mail is renowned in our village for its poor performance. The postie himself is Ok, but the backup is not his fault.

Yup, I have also had the same thing, ordered from Tracy Tools and job was threaded before lunch the next morning.

My postie is great, The dogs love him as he always gives them a treat.

And yet I have been buying stuff almost every week from the UK and having it sent to me in Australia by Royal Mail for years with never a mishap. It is by far my preferred shipping method. And the cheapest. Ebay Global Shipping has gone through the roof in the past 3 months as part of the great logistics crisis.

Speaking of which, you have to realise that you ordered from Eccentric right at the annual Christmas parcel rush time, in the middle of a pandemic that has wreaked havoc on global logistics, largely due to the lack of passenger planes that usually carry much of the the air mail/freight in their holds . These problems are both well known so nothing to complain about if you choose to order anything from overseas in late November up to Dec 25 or so.

I am sure if you ordered now, you would receive it in the usual 7 to 14 days for UK-Oz freight. I got one parcel last week from the UK in five days. A new record.

On the same thème ordered from m-metals in Darlington late Friday afternoon delivered by our postie at 10am Monday morning. Many thanks to both parties

Andrew

Just another bit of praise for Tracy Tools – ordered a number of drill bits late yesterday afternoon (replacing the broken ones in my sets) and they arrived by Royal Mail before lunch today.

Rob

Am I a lucky boy or what? Never seem to have had problems with suppliers or their delivery people. I have seen a few moans on the forum about some of the couriers but they have all been OK here. Some suppliers seem to be quicker than others but I have no way of knowing if any slight delay of a day or two is down to a courier or Royal mail who are just as good as the couriers.

I have usually got several projects on the go so can switch from one to other whilst awaiting a delivery so makes little difference.

Here, here always first class service from Tracy Tools. Noel