The top display seems to have lost contact with the common rail of the top segment of the display.
Depending how good you are at tackling electronics, you will need to disassemble the unit and with luck the displays will be in sockets. If so, very gently and carefully prise the top display out of its socket – a millimetre at a time and keeping it square as you do so. When the display is free, spray some proper electronic contact cleaner (NOT WD40), onto the terminals of the display and the socket. Then replace the display – making absolutely certain that all the pins are correctly into the socket, it can be easy to bend one over – and once plugged fully in; gently push and pull the display in and out by just a millimetre a few times to thoroughly clean all the pins and sockets. Leave for an hour or so for the contact cleaner to evaporate, and you should be back in business.
Alternatively, the display might have a ribbon cable rather than a built-in plug/socket arrangement, but the same methodology will apply.
If the displays are soldered in, you will have to melt and allow to re-solidify each soldered connection of the display on the PCB, since there will be a dry joint somewhere.
Actually, quick and dirty : if the displays are in sockets move each display without withdrawing it from its socket – just gently angle it ; pushing very slightly side to side and up and down by a millimetre or so. That might do it.
If it has a ribbon cable, ditto with the ribbon connector still in its socket. If the display is soldered in to the PCB, this won't do anything.
Edited By John Doe 2 on 27/02/2023 08:05:24