I shall have to look at M- Machines website. Found it and bookmarked it for future referance.

Edited By old mart on 31/10/2020 21:04:01

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Paul

Hi Ramon, I had much the same thing, back on the 19th Sept. I ordered a piece of gauge plate, may have been from the same place as you. A week or so went buy and nothing arrived, so phoned them up and the guy asked me to wait while he checked it out, came back a moment or so and said that it been sent on the Friday and would probably take up to three days to deliver, so I gave it five days and still nothing. Gave them another call and the reply after another moment or so, was the courier had lost the item, so they would send another one and would send me a tracking number, but yes you've guess it, no tracking number and no delivery. Rang them a third time and after another check, said the courier had found it, but lost it again, so they said they would send it out again by a different courier, to which I said they would be better sending it by post and they agreed they could and I said that if it didn't arrive in the three days, I would get onto Paypal for a refund of my money, needless to say it finally arrived, albeit 3 weeks late. In the meantime I made an order with another company after my last call to the first company and the second company one arrived first and I don't think I'll be using my first choice again.

Regards Nick.

P.S. Hi Ramon, just read your post above and no I didn't use the same suppler as you have.

Edited By Nicholas Farr on 31/10/2020 23:48:21

I sometimes wonder if the advantages of the modern world cause excessive expectations. We assume everything will work 'just so' and become alarmed at the first sign of trouble.

Service was so much better when I was a lad. First you sent off a stamp addressed envelope and a small fee for a catalogue. ( Back then prices were considered too delicate for public consumption, so finding out was a chore. )

When the Catalogue arrived, one would calculate the cost, reading the small-print carefully for vital hidden details like Purchase Tax, Shipping Costs and Terms and Conditions. Next step was to write a letter explaining what was wanted and sending it off with a cheque. At the other end, the supplier would wait until the cheque cleared which took up to seven days if all went well. It didn't always go well – remember 'Refer to Drawer' rejects and other correspondence? One the seller had the money, he would check stock and maybe have to order more, before packaging the item and despatching it. There was no way a delivery company could track anything en-route, and the customer wouldn't know who had the package unless it was the GPO. Theft was a major problem and the system malfunctioned so often it was common to insure goods against loss in transit.

Much better today except we expect systems to be perfect and they're not. Perhaps 'Allow 28 days for delivery' wasn't so daft after all!

Dave

Ramon, what date was on the Invoice? May be the couriers had it for a while though would have been nice to at least have been told it had been sent. Now you are just going to have to make two

That glitch was the first, attributed to epay, in nineteen years – and literally thousands of transactions between mine and my wife’s accounts.

Very few negatives from me, but those that only need to send an item 30 miles (and state they have stock in the UK) but take over a fortnight to deliver (from notice of despatch) are increasing my dissatisfaction with some sellers (who are clearly sourcing items only after an order is received).

A recent experience with carriers whilst not with model engineering materials does demonstrate the problems one can encounter. I ordered 1,000 shotgun cartridges from an online supplier, have used them previously; delivery is usually next day if you place the order at the right time of day. This order I placed on a Wednesday afternoon so delivery by Thursday was optimistic, come Friday and the order had not materialised so on the weekend sent email to supplier querying non-arrival. Supplier replied that the order would arrive Monday afternoon, however just before lunch on the Monday I received a telephone call from the Police in a police station a few miles away asking if I had lost anything, my reply was "could be a 1,000 Shotgun Cartridges" their response was that they were sitting in their station and were clearly addressed to me so could I go and collect them. I duly collected the cartridges after having proved who I was with my Shotgun Certificate, apparently a resident the other side of our village had found them dumped on his doorstep and decided to take them to the Police for them to sort out rather than contact me, my address was clearly displayed on the four boxes of cartridges. After having retrieved the boxes from the Police Station I phoned the supplier and said that the delivery had been dumped on the other side of our village and bearing in mind the type of product and that it was a signed for delivery, for security of the product, I communicated the fact that I was unhappy as were the local Police with the way the delivery had been handled. The supplier did refund the carriage charge in light of the fact that I had to travel some miles to collect the cartridges. The network of carriers that now carry a huge amount of deliverable items are only as good as the weakest link in the chain and that so often is the final delivery driver, who is usually a person whose first language is not English and is probably paid barely the minimum wage and in some cases below the minimum so it is understandable that sometimes deliveries will go wrong. Of course some carriers perform better than others but items getting lost in the system happens all too frequently.

Dave W

When I want to order from M-machine I phone them up and usually a very nice and very efficient and knowledgeable lady takes my order. I pay by card.

Jim