Even Tom Hanks did better than that!

Chris, just get onto the seller it’s their problem to sort out but yes very annoying!

Tony

Talking about couriers, is anyone surprised ???

I was told by one some years ago that my address did not exist ! I said in reply, "I know that, you know that, but the Tax Man does not, he keeps sending me demands, and they get here, strange ?"

I advised them to check with the Inland Revenue, which seemed to do the trick. Item arrived two days later.

Contact your credit card provider or your bank card provider, explain the situation and say you want your money back.

Tony

If the seller has proof of delivery from the courier there is no recourse as far as ebay are concerned- happened to me, workmen in next house signed for it, never to be seen again!

My sympathies. I have found DHL satisfactory until this week.

A consignment of wine arrived from Waitrose 4 days late. A dozen bottles were no longer in their cases and the labels are stained. No explanation has been given.

I have rejected the damaged goods today and await a response.

I know it will be a pain chasing it (especially if certain parties fail to respond) but the fact you have a PoD photo showing a property that is not yours puts you in a stronger position than is often the case in these circumstances – just don't go painting your front door any time soon

But, the way I would handle this is to message the seller and then if not resolved raised a case on ebay. I've had to do this in the past and got a refund – albeit the process takes (from memory) about 10 days.

Andy

Having once been in a role that involved delivering notices through people's letterboxes, often after dark because I still had a day job, can I put in a plea to have a house number prominently displayed, many houses don't, so if the poor guy is working off a postcode, it then becomes guesswork, or counting up/down from the nearest house which has a number

I understood that every property, private and business, is supposed to display prominently, their street number, allocated by the local council, I think. Seems like every other house doesn't comply and try playing I-spy for numbers along any major shopping street occupied by large shops. Western Road, Brighton, e.g.

Blame councils with dodgy priorities like being nasty to householders with bushes and trees overhanging pavements. Surely, if they have time and money to waste like that, it must be better to concentrate on property numbers to aid locating addresses? Or am I missing something, perhaps employees with crap uni degrees?

Referring to Chris' problem, always try to pay by card – DR for goods under £100 and CR for over. Then its charge back to your bank for less than £100 and 'Section 75' claim to CR card company. Only after failure to get satisfaction. Must try contacting retailer. Try to avoid 3rd party payment businesses like PayPal and others. Bank and CR card company will refuse to co-operate in those circumstances.

Golden rule is that you pay a supplier and make a contract to supply. Some try it on and refer customers to the manufacturer. This is wrong. If it's really bad, the retailer must refund faulty goods AND the postage/delivery cost but again some try to avoid repaying delivery cost. Retailer's responsibility to deal with their delivery contractor, not you.

Watch TV consumer programs and read all you can so keeping one step ahead.

Take care all, don't let 'em get away with it!

This says having a house number is mandatory. It also says there should be street names, presumably this is a council responsibility. If the council haven't assigned numbers I suggest you contact them and tell them to get their act together.