No longer a free postage threshold at Arceurotrade?

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No longer a free postage threshold at Arceurotrade?

This topic has 24 replies, 18 voices, and was last updated 12 May 2023 at 21:40 by Mike Poole.

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6 March 2023 at 00:42 #636329
Bill Phinn
Participant
@billphinn90025
Apologies if this has been discussed on here already, but is there no longer free UK postage at Arceurotrade on tooling etc. if your basket price is above a certain threshold?

I think the threshold used to be £75.
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6 March 2023 at 00:42 #29072
Bill Phinn
Participant
@billphinn90025
6 March 2023 at 00:52 #636331
Ady1
Participant
@ady1
Prices have just been hiked by royal mail, maybe someone has to get the new costs and crunch the numbers
6 March 2023 at 01:45 #636332
Ketan Swali
Participant
@ketanswali79440
During last year, product costs, postage and courier costs kept increasing steadily, so at some point we made the decision to remove the £75.00 threshold.

Ketan at ARC
6 March 2023 at 10:42 #636355
Douglas Johnston
Participant
@douglasjohnston98463
I noticed that move recently and can appreciate the reason for it. I am sure you thought long and hard about the wisdom of doing it since there was bound to be a slight dip in sales as a result. It must be quite hard to estimate the psychological pull factor that giving such an incentive results in.

Doug
10 May 2023 at 14:12 #644644
petro1head
Participant
@petro1head
Where i live Royal Mail is useless.

If you want an item that falls below their DPD threshold, in a timely manner my advice is to not use their website and phone your order in a pay an extra £2 for DPD delivery
10 May 2023 at 15:10 #644652
Ian P
Participant
@ianp
Posted by petro1head on 10/05/2023 14:12:16:

Where i live Royal Mail is useless.

If you want an item that falls below their DPD threshold, in a timely manner my advice is to not use their website and phone your order in a pay an extra £2 for DPD delivery

Without knowing where you live your RM statement is pointless!

Do we presume you are not in the UK?

Ian P
10 May 2023 at 15:15 #644653
JasonB
Moderator
@jasonb
It took it as a general comment that anyone who wants something quickly is better to phone and pay DPD if their Royal Mail deliveries are not very good. I expect DPD is next day but RM could be when they feel like it.

I'm only getting 2 or 3 deliveries a week and that is inside the M25

Edited By JasonB on 10/05/2023 15:16:07
10 May 2023 at 15:17 #644654
petro1head
Participant
@petro1head
Posted by JasonB on 10/05/2023 15:15:13:

It took it as a general comment that anyone who wants something quickly is better to phone and pay DPD if their Royal Mail deliveries are not very good. I expect DPD is next day but RM could be when they feel like it.

I'm only getting 2 or 3 deliveries a week and that is inside the M25

Edited By JasonB on 10/05/2023 15:16:07

Spot on Jason.

I live in Newcastle upon Tyne
10 May 2023 at 15:18 #644655
Nick Wheeler
Participant
@nickwheeler
Posted by Ian P on 10/05/2023 15:10:11:

Posted by petro1head on 10/05/2023 14:12:16:

Where i live Royal Mail is useless.

If you want an item that falls below their DPD threshold, in a timely manner my advice is to not use their website and phone your order in a pay an extra £2 for DPD delivery

Without knowing where you live your RM statement is pointless!

Do we presume you are not in the UK?

There's an excellent chance he lives in Medway. Although useless isn't strong enough to describe how bad Royal Mail is here.
10 May 2023 at 15:18 #644656
petro1head
Participant
@petro1head
Posted by JasonB on 10/05/2023 15:15:13:

It took it as a general comment that anyone who wants something quickly is better to phone and pay DPD if their Royal Mail deliveries are not very good. I expect DPD is next day but RM could be when they feel like it.

I'm only getting 2 or 3 deliveries a week and that is inside the M25

Edited By JasonB on 10/05/2023 15:16:07

Spot on Jason.

I live in Newcastle upon Tyne
10 May 2023 at 15:29 #644657
KWIL
Participant
@kwil
I do not seem to have any RM problems in NE Hants. Recently had 24 hour delivery from the Isle of Harris, Outer Hebridges. Couriers are OK as well.
10 May 2023 at 15:34 #644658
Dalboy
Participant
@dalboy
I ordered some items over the weekend and two of the orders arrived this morning via royal mail these were confirmed as only being sent yesterday as Monday was a bankholiday.

This did surprise me knowing what they are like what did not surprise me was a letter for a street dow the road which we often get
10 May 2023 at 15:55 #644660
Ian P
Participant
@ianp
We must be lucky in Cheshire as we have excellent RM service. In 10 years I have only had one sending failure (A Saturday Special Delivery that did not get to the customer until the Monday). As regards receiving mail it generally arrives as expected with the occasional surprise when 2nd class arrive the next day.

I've no illusions that some places do have problems, what we need is a 'down detector' type of website that shows the bad areas where its best to send by another carrier

Ian P
10 May 2023 at 16:52 #644664
john fletcher 1
Participant
@johnfletcher1
How many of us actually need next day delivery or even this week. We have so many white vans wizzing around our streets like formula one. Being retired at home most of the day we take in parcels for neighbours helping the drivers who schedule so tight they have hardly any time to blow their nose or sneeze. John
10 May 2023 at 17:40 #644669
SillyOldDuffer
Moderator
@sillyoldduffer
Royal Mail are good were I live too, could be 20 years since anything went missing. Couriers also perform well – all of them.

I suspect their performance is to do with local conditions – a mix of where the distribution centre is, how much pain the road system causes, how difficult it is to park, the crime rate, and how difficult it is to recruit and retain staff.

Dave
10 May 2023 at 18:02 #644671
Samsaranda
Participant
@samsaranda
In respect of RM deliveries I live in East Sussex and we are served by the Regional Royal Mail depot at Gatwick/Crawley and historically any postcodes served by this establishment have had a very poor service, I can remember that regularly a first class letter to my daughter in Wigan took 5 days; recently things have improved, a couple of weeks ago I had to request a new bank card, this was Thursday afternoon and it arrived Saturday morning, a much improved service. Could the improvements to service be linked to the fact that costs for posting have dramatically increased ! Dave W
10 May 2023 at 18:22 #644675
Nick Wheeler
Participant
@nickwheeler
Posted by john fletcher 1 on 10/05/2023 16:52:26:

How many of us actually need next day delivery or even this week. We have so many white vans wizzing around our streets like formula one. Being retired at home most of the day we take in parcels for neighbours helping the drivers who schedule so tight they have hardly any time to blow their nose or sneeze. John

So you don't get their drivers writing the card as they walk up the path, stuff it through the letter box and leave without knocking? We'd have the same service if they got the normal postman to deliver the card and not even pretend to deliver parcels.
10 May 2023 at 18:38 #644676
Howard Lewis
Participant
@howardlewis46836
For six momths, after being made redunsdant, and before getting back in on contract I was a parcels courier.

Deliveries to the local R A F base were a nightmare.

The girl on the gate would NOT let me in to deliver parts to the MT section. Was so bad that I used to write the "Collect" card before going to the gate house. The MT mob got fed up with having to drive 12 miles each way at the endof day, to collect their parts, when I returned to the depot.

One day, I was waved straiht in!

Howard
11 May 2023 at 09:27 #644697
Howi
Participant
@howi
Posted by Ketan Swali on 06/03/2023 01:45:24:

During last year, product costs, postage and courier costs kept increasing steadily, so at some point we made the decision to remove the £75.00 threshold.

Ketan at ARC

Sound business decision that I am sure you were reluctant to impliment, times are hard for all, especially for those businesses in a small market.

Doubt it will affect sales in the long run, just remember folks, there is no such thing as "free postage" it has to be factored in some where.
11 May 2023 at 09:30 #644699
Bo’sun
Participant
@bosun58570
Back to the original post. It's a shame Ketan has needed to do this. I'm sure it's made many of us consider the other vendors for certain less critical items.
11 May 2023 at 10:21 #644701
SillyOldDuffer
Moderator
@sillyoldduffer
Posted by Howard Lewis on 10/05/2023 18:38:10:

For six momths, after being made redunsdant, and before getting back in on contract I was a parcels courier.

Deliveries to the local R A F base were a nightmare.

The girl on the gate would NOT let me in to deliver parts to the MT section. Was so bad that I used to write the "Collect" card before going to the gate house. The MT mob got fed up with having to drive 12 miles each way at the endof day, to collect their parts, when I returned to the depot.

One day, I was waved straiht in!

Howard

You might think that a secure establishment, a terrorist and espionage target, had an outbreak of "common sense", and just waved deliveries in because it made some lazy employees life easier. It does happen!

More likely though, Howard was Negatively Vetted, that is, put through a basic background check to confirm he's not an obvious wrong 'un. The entry process was simplified after he was judged trustworthy.

Dave
12 May 2023 at 14:03 #644890
Samsaranda
Participant
@samsaranda
Further to my posting on this thread the day before yesterday concerning the time taken for postal deliveries, I ordered some items from Arceurotrade early yesterday afternoon and they arrived through my door by 1330 today. I am amazed at how quickly the package arrived, firstly congratulations to Ketan and his staff in turning round the order so quickly and secondly full marks to Royal Mail for an exceptional service. In respect of the main thread of this posting and the removal of free postage from Arc when over a set spend I have no problems with that , businesses are under a lot of pressure nowadays, costs seem to be for ever increasing. Dave W
12 May 2023 at 19:07 #644945
Frank Gorse
Participant
@frankgorse
I placed an order with CuPalloys on Wednesday night,had an email at 0826 next morning to say it had been posted and it arrived via the much maligned Royal Mail around midday today. 10/10 to both organisations.
12 May 2023 at 21:40 #644967
Mike Poole
Participant
@mikepoole82104
Our postie must regret going on holiday, when she returns she has to deliver all the post that piled up while she was away.

Mike
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