Digital archive error

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Digital archive error

This topic has 22 replies, 7 voices, and was last updated 18 February 2023 at 13:47 by David Caunt.

Viewing 23 posts - 1 through 23 (of 23 total)

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8 February 2023 at 11:32 #632583
pauljames
Participant
@pauljanes79128
Help needed.

I have a problem accessing my subscription to ME and MEW digital archive and get this message:

Also all of my photo albums, except for 1 have disappeared. Everything else seems to be OK.

Paul
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8 February 2023 at 11:32 #29033
pauljames
Participant
@pauljanes79128
8 February 2023 at 11:42 #632585
JasonB
Moderator
@jasonb
Suggest you contact the subscription customer services, fill out the details at the bottom of this screen

I can see two albums.
8 February 2023 at 11:46 #632586
pauljames
Participant
@pauljanes79128
Thanks Jason.

There was only 1. I have just created the second to upload this photo.
8 February 2023 at 11:46 #632587
JasonB
Moderator
@jasonb
Scrap that I'm getting the same message, maybe a server issue.

Or better still they may be working on it to get the latest mag to come up when you go to the archive

Edited By JasonB on 08/02/2023 11:51:14
8 February 2023 at 12:08 #632590
pauljames
Participant
@pauljanes79128
Thanks Jason
8 February 2023 at 13:24 #632595
JasonB
Moderator
@jasonb
I'm told the Boffins are working on the archive problem
10 February 2023 at 09:35 #632827
chris hammerton
Participant
@chrishammerton30410
Any sign of a fix yet?
10 February 2023 at 10:46 #632844
Neil Wyatt
Moderator
@neilwyatt
Hi All,

This should be fixed soon.

Sorry for my slow response – I've been away for a few days.

Neil
11 February 2023 at 15:21 #633054
Keith Bloor
Participant
@keithbloor37728
Is the problem fixed yet, if so it hasn't worked for me. Nothing happens now. the error page has disappeared though.
11 February 2023 at 15:24 #633055
Keith Bloor
Participant
@keithbloor37728
A further look and it is saying my details are incorrect, but I know they are correct, my email address and ID number.
11 February 2023 at 15:33 #633056
JasonB
Moderator
@jasonb
Still down for me and getting the incorrect details message that Keith mentions. It is being dealt with as I have been copied in on some of the e-mails but looks like it needs a bit more than a reboot.

Photobucket is still OK for recent issues.
12 February 2023 at 14:48 #633137
chris hammerton
Participant
@chrishammerton30410
I am now getting the same result as Keith Bloor – with a report of incorrect user details.
13 February 2023 at 11:15 #633244
Neil Wyatt
Moderator
@neilwyatt
I'm still getting an error, although today's error is simply no response at all.

I've asked for an update, they are trying different things but it seems to be problematic.

Neil
13 February 2023 at 12:06 #633253
JasonB
Moderator
@jasonb
Are you sure you are getting nothing Neil? when you click Login it now shows the highlighted line rather than going to the error page as if was last week
13 February 2023 at 15:04 #633280
David Caunt
Participant
@davidcaunt67674
Jason that is exactly it.
15 February 2023 at 07:21 #633523
JasonB
Moderator
@jasonb
Just to say the latest MEW is out and can be viewed on Pocketmags until the problem with viewing here can be sorted out.
15 February 2023 at 08:51 #633533
HOWARDT
Participant
@howardt
Rang Morton yesterday regarding problem with subscription renewal, the person I talked to said it should be fixed by the end of the week, we will see.
16 February 2023 at 16:36 #633746
Keith Bloor
Participant
@keithbloor37728
Got the Mortons pages back, a far better way for reading my ME. Thanks to all concerned in sorting it.
17 February 2023 at 09:59 #633842
Neil Wyatt
Moderator
@neilwyatt
This has indeed been fixed now.

Thanks for your patience, folks.

Neil
17 February 2023 at 23:25 #633951
David Caunt
Participant
@davidcaunt67674
It doesn't appear fixed to me. I get to the save as. So this I do and instead of an Adobe Acrobat file it saves it as a Google we page which then never opens. Am I being a SOD or is it still not right?
18 February 2023 at 07:05 #633960
JasonB
Moderator
@jasonb
That's a different problem but it downloads without issues for me using W10 and chrome

1. When you have your selected mag up on the screen click the Download icon

On the smaller screen that comes up select all or what pages you want and then the download tab

You then get a message that your download is ready, click the link ending n .pdf and the mag will open in your browser as a pdf

On that screen click the download icon and select where you want to save it. As you can see at the bottom it saves as Adobe by default. You can also right click that link and select "save link as" and it will jump straight to the save as screen shown below

Edited By JasonB on 18/02/2023 07:36:51
18 February 2023 at 13:47 #634005
David Caunt
Participant
@davidcaunt67674
Jason,

That is what I did and have been doing when it worked for quite a few issues. Today it now seems to save it as a PDF which is what I expected all along.

Dave.
Author

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