Posted by Frances IoM on 19/11/2019 06:35:08:
yes had the same damage – it's something to do with the initial position of the jaws wrt to the tightening nut – my solution was always to push the jaw up to the item then tighten
That is the intended method of use, rather than the solution. ![](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)
Our Brett tried to explain this to Phil….
Before our engineer (now retired) explained how to use the vice in the correct way to Brett (his apprentice at the time), he had similar problems.
Phils's is the first and only complaint we have had regarding this vice.
It is difficult to explain this without sounding arrogant or patronising. ARC sells enough of these vices to consider this to be a 'how to use' issue. At the same time, we are aware that some customers will fail to agree, or simply not get on with this particular type of clamping arrangement. Some of them prefer the Type 3.
To clarify the point about 3 reports… yes… ARC only considers it to be a problem – especially for this product range, if it receives 3 valid complaints in a row, 'within a short period of time', at which point we will evaluate the item to see if it is indeed a 'product fault' or something else.
Ketan at ARC.