updating profile email address

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updating profile email address

This topic has 21 replies, 8 voices, and was last updated 5 October 2016 at 18:40 by Cornish Jack.

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4 October 2016 at 10:41 #259138
Cornish Jack
Participant
@cornishjack
Presumably one for the IT lady?

I have, long since, changed my mail provider. The details have been amended in my profile but, when I login, the old email continues to appear. Not of earth-shattering importance but it would be nice to have it properly updated … any clues, please?

rgds

Bill
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4 October 2016 at 10:41 #24777
Cornish Jack
Participant
@cornishjack
4 October 2016 at 14:00 #259168
Neil Wyatt
Moderator
@neilwyatt
Mystic Meg has peered into her crystal ball… she sees you leaning over your computer guiding the mouse up to 'settings'… you click on it then choose 'my account' … too late it's all gone black….
4 October 2016 at 14:49 #259175
JasonB
Moderator
@jasonb
Neil, I don't think it's a my account thing.

When you login the e-mails you have used are remembered, for example when I log in I get two e-mail addresses pop up as soon as I type J. One is my JasonB account, the other my Sock puppet that I use when I want to login as a mere mortal rather than a Mod. I expect this is what Bill is seeing
4 October 2016 at 17:21 #259195
Halton Tank
Participant
@haltontank
Hi Cornish Jack,

To change your email address to following:-

Login.

On green bar click on "Settings"

Under black bar underneath "My Details" click on "My Account"

There you can change your logon email address.

Regards

Luigi
4 October 2016 at 17:25 #259196
JasonB
Moderator
@jasonb
Posted by Cornish Jack on 04/10/2016 10:41:10:

The details have been amended in my profile but, when I login, the old email continues to appear.

As I said it is not changing teh e-mail details that is the issue
4 October 2016 at 17:42 #259199
Journeyman
Participant
@journeyman
Try clearing your browser cache, it may help.

John
4 October 2016 at 18:37 #259208
Halton Tank
Participant
@haltontank
Posted by JasonB on 04/10/2016 17:25:11:

Posted by Cornish Jack on 04/10/2016 10:41:10:

The details have been amended in my profile but, when I login, the old email continues to appear.

As I said it is not changing teh e-mail details that is the issue

I getting confused, it may a question of semantics, but the only place in my account that my email address appears is on the 'My Account' page. I assumed that OP had his email address on his profile and that he changed it there, (It appears he does not have a profile).

Reading closely, the states that he has changed his email provider and changed his profile, not account details. It comes down to is OP logging in on his old email address or new one.

Regards

Luigi
4 October 2016 at 18:46 #259211
JasonB
Moderator
@jasonb
Luigi

If someone logs in as they type their e-mail address it will automatically promp the remembered e-mails so in the OP's case it is prompting his old e-mail address and the new one that he has changed it two.

I would add a screen shot but doing that makes the drop down box with the adresses disapear.

Photo will have to do, infact it prompts 3 e-mail addresses as I once used one with a , rather than a .

Probably a cookie thing.

Edited By JasonB on 04/10/2016 18:53:26
4 October 2016 at 19:23 #259220
Halton Tank
Participant
@haltontank
Jason,

I don't get that pop up, as you say maybe a cookie or settings thing.

Regards Luigi
4 October 2016 at 20:00 #259229
Watford
Participant
@watford
I am suffering exactly the same problem as Jason. I was forced to change my provider after the demise of Demon email, and advised the IT lady accordingly. It now seems that the details have been changed as I get communications like the MEW advisory on Monday. However I am unable to log on to this forum to post without going through the rigmarole of typing in new address and then requesting new password.

Mystic Meg – if it be she – mentioned that I would have difficulty like this, when she responded to my original email.

Perhaps the matter could be taken a little more seriously by those who know about these things.

Mike.
4 October 2016 at 22:48 #259262
Enough!
Participant
@enough
Posted by JasonB on 04/10/2016 14:49:20:

when I log in I get two e-mail addresses pop up as soon as I type J.

Isn't that coming from your browser? Most browsers remember your login details for all sites that require login (if you have them setup that way) and will produce them as soon as you start to type. If you have multiple logins at a site the browser produces a selection list
5 October 2016 at 10:45 #259296
Cornish Jack
Participant
@cornishjack
Gosh, chaps and chappesses – a sudden surfeit of replies and suggestions but, unfortunately, nowt changes!!

Jason has the details correct – Log in, enter first letter of user name and up pops OLD email address. If I accept that, the log in is refused. If I modify the email to the new one, it all works. I have this naive belief that any system that works on nothing but noughts and ones MUST be simple to amend Exits left, followed by a bear

rgds

Bill
5 October 2016 at 11:12 #259306
Anonymous
I don't think that is to do with the website, it's more of a browser issue. The browser can locally store the login ID and password used for a particular website. Changing the email on the website will not affect the value the browser has stored.

Andrew
5 October 2016 at 11:29 #259308
Journeyman
Participant
@journeyman
As Jason and Andrew have said this is not a website probelem:

The e-mail address is probably being remembered by your browser. If you clear the browser (Edge, Internet Explorer, Firefox) cache it should remove the problem. The function to clear the cache will be buried in the browser settings somewher.

Cheers John
5 October 2016 at 15:06 #259343
Neil Wyatt
Moderator
@neilwyatt
Clearing the Cache won't do it.

You need to go to your saved logins and remove the old one, restart the browser, then log in again with the new details checking the 'remember me' box.

Or use Firefox which detects when you use a different log in details and asks if you want it to change the remembered settings

Neil
5 October 2016 at 15:22 #259348
Watford
Participant
@watford
You're 'avin a larf! This gets more complicated by the moment.

My saved log ins are in the wood shed.

Whatever next???

Mike
5 October 2016 at 17:14 #259376
Journeyman
Participant
@journeyman
I stand corrected. I tried clearing cache, cookies, remembered paswords – in fact everything I could find in Firefox and the e-mail address keeps coming back. I will investigate further!

John
5 October 2016 at 17:18 #259377
JasonB
Moderator
@jasonb
I think it may be more to do with the "Remember me" box.

I only entered that e-0mail with the comma once by mistake but it comes up when I login on more than one browser.
5 October 2016 at 17:42 #259380
Journeyman
Participant
@journeyman
Found out how to do it in Firefox:-
1. Type first letter and the dropdown box with e-mail address appears
2. Mouseover (hover) over the box and the e-mail address is higlighted
3. Press shift & delete keys
Worked for me, not sure about other browsers though, probably similar.

John
5 October 2016 at 18:17 #259386
JasonB
Moderator
@jasonb
Well done that man, you can have a gold star.

Worked for me in IE

Thanks, J
5 October 2016 at 18:40 #259391
Cornish Jack
Participant
@cornishjack
Whoopee!!

While I'm sure J'man's suggestion is good, unfortunately I didn't understand line 1 That's the problem with my being a well-established dunderhead! However, he is right … it was the ~~Butler~~ Browser wot did it! I trawled through the various Firefox menus and one of them popped up with the ME login email (old one) and I deleted it. Shut down machine, restarted and next Forum attempt – no problems = so, whoopee again!

Thank you all for your help and patience.

rgds

Bill
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