Damaged Sieg C0 lathe…what to do ?

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Damaged Sieg C0 lathe…what to do ?

This topic has 33 replies, 16 voices, and was last updated 27 August 2014 at 08:55 by Oompa Lumpa.

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20 August 2014 at 10:50 #161222
Brian John
Participant
@brianjohn93961
I purchase a Sieg C0 lathe last month but when it arrived the base was badly damaged so it had to be sent back. The replacement arrived today and it has been damaged again although the damage this time is only minor.

1. The PCB board is attached to this damaged electricity fixed plate. I do not think I should be replacing this myself but I am not sure. Comments anybody ?

2. This plate is made of plastic ; had it been made of metal this would not have happened. Has it been made of plastic as a safety measure ?

3. Does anybody else own a Sieg C0 ? Did you have any problems with safe delivery ?

NOTE : I am trying to add some photos but I am having problems uploading.

Edited By Brian John on 20/08/2014 10:55:34
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20 August 2014 at 10:50 #17479
Brian John
Participant
@brianjohn93961
Lathe has been damaged in transit…..again !
20 August 2014 at 11:08 #161225
Brian Wood
Participant
@brianwood45127
Hello Brian,

I think you should return it again, either their packaging is inadequate or the delivery network is too brutal or both are not up to the job.

Either way they need to know and make good the loss. Fixing things yourself will invalidate any guarantee that you might need to claim on further down the road and in any event, why should you pick up the tab and headache by doing so?

Best of luck

Brian
20 August 2014 at 11:11 #161226
Brian John
Participant
@brianjohn93961
They will not accept another return.
20 August 2014 at 11:19 #161227
Nick_G
Participant
@nick_g
Posted by Brian John on 20/08/2014 11:11:51:

They will not accept another return.

Who are 'they' ???? …………….. "Name and shame" !!!!!!!!!!!

Nick
20 August 2014 at 11:45 #161229
JasonB
Moderator
@jasonb
To my eye its not just the plastic cover that is damaged, look at the top of that metal part it sits in ( just above flash reflection), looks like its been bent upwards which would be consistant with a whack to the left foot that also caused the screw to be ripped out of the plastic. Foot is also pushed out to the left

J

Edited By JasonB on 20/08/2014 11:49:06

Edited By JasonB on 20/08/2014 11:49:40
20 August 2014 at 12:08 #161230
Tony Ray
Participant
@tonyray65007
Brian,

They have no right to refuse a second return, you local Citizens Advice Bureau or trading Standards will confirm. OK so the visible damage is relatively minor but what other damage has been caused ?

It is not your problem that they cannot get the item to you in a satisfactory condtion.

Stick to your guns !

Tony
20 August 2014 at 12:21 #161231
Robbo
Participant
@robbo
Brian,

Never accept damaged goods on a new purchase. The retailer should, and is required by law to, supply goods in perfect condition. If they can't do that its their problem, not yours.

Tell them so. Also tell them you have consulted us all. And tell us who it is. We can cause a loss of sales. Get the idea?

Phil
20 August 2014 at 13:08 #161240
Chris Trice
Participant
@christrice43267
You have paid for goods which must be fit for purpose. They must keep accepting returns by law until they supply what you paid for.
20 August 2014 at 13:49 #161246
Brian John
Participant
@brianjohn93961
Yes, I agree that the whole base needs replacing.

They said if I send them the base then they will replace it in December when they receive a new shipment. So it would be December before I could get this lathe up and running. Wouldn't removing the base involve doing something with the electrical side of things ? It is this point I am not happy with. Actually, I am furious but I have avoided any further contact until I cool down a bit !

I do not want to mention any names at this point….perhaps not at all.

I might have to write this $500 off as money badly spent but who else makes small lathes like this other than Sieg ?

Edited By Brian John on 20/08/2014 14:01:12
20 August 2014 at 14:04 #161250
John McNamara
Participant
@johnmcnamara74883
Hi Brian John

Get a friend to see if they can order one, they may have one in stock for immediate delivery. If they answer yes…. That will put paid to the December story.

Regards
John
20 August 2014 at 14:14 #161251
Nick_G
Participant
@nick_g
Posted by John McNamara on 20/08/2014 14:04:24:

That will put paid to the December story.

Regards
John

Unless they get palmed off with the 1st reject.

Nick
20 August 2014 at 15:13 #161260
Neil Wyatt
Moderator
@neilwyatt
Brian is obviously outside the UK. That may affect his rights and redress,

If the supplier doesn't have another machine, I don't think they are being unreasonable to just offer to ship the broken part, when available. They have already taken a $500 hit with the first machine, and the base alone is less likely to be damaged.

My guess is that the connections will be easy to undo and reconnect. If the C0 is like the C2 the different sizes and genders of insulated spade connectors will be used for interconnects, aside from screw and eye for the earth connections.

Neil
20 August 2014 at 15:36 #161261
Ketan Swali
Participant
@ketanswali79440
Hello All,

1. This machine has been purchased in Australia from an Australian dealer.

2. I am aware of the first damage and now I have just read this. The said dealer dealt with the first situation and he will probably deal with this one.

All I can say is that the courier in this particular customers area must have some heavy handed handling service.

ARC only sells this product in U.K.. It has been rare for us to have experienced this. The only time we always have a problem of one nature or another is if this or X0 is shipped overseas, especially to France. Usually the problem is due to overloading or poor electrics, but again, very rarely to do with courier. Even so, as a result, we only sell C0 or X0 in the U.K.

Usually,, the packing for the C0 or X0 is probably one of the best from SIEG, in a blow moulded polystyrene box? Of some description and then in a cardboard case.

If the couriers service is really so bad in this persons Brian's area, then as far as I am concerned, here are his choices: If he is up to it competence wise and if he wants to attempt to make the replacement changes himself, then he should do so. If not, return the machine to his dealer after discussing with him. I fail to see any point in creating an argument. Other alternative would be for him to collect the machine somehow from the dealer, as it is obvious that the courier handling is open to question. Considering the circumstances, chances of this happening again are high regardless of who ever Brian goes to.

Regardless of my comments, this is really a discussion for Brian to have with his supplier.

Ketan @ ARC…sitting on a 'throne' in China commenting on this very appropriate thread in a politically correct manner…
20 August 2014 at 15:56 #161262
Nick_G
Participant
@nick_g
Posted by Ketan Swali on 20/08/2014 15:36:28:

sitting on a 'throne' in China

Golly.!

The toilets in China have Wi-Fi. ???

Nick
20 August 2014 at 15:57 #161263
John Stevenson 1
Participant
@johnstevenson1
Ketan,

Get off the throne and go collect my bits……………….

[EDIT]

Some of the toilets are even AC / DC

Edited By John Stevenson on 20/08/2014 15:58:24
20 August 2014 at 16:00 #161264
John McNamara
Participant
@johnmcnamara74883
From post above….

"If not, return the machine to his dealer after discussing with him"

No way…. They can bring the replacement or "perform a repair in a reasonable time" and remove the damaged one. It is the sellers responsibility.

Australian consumer law is strong.

Section seven page 23 here clearly covers returns due to faulty goods.

**LINK**

Regards
John
20 August 2014 at 16:09 #161267
JasonB
Moderator
@jasonb
Posted by John McNamara on 20/08/2014 16:00:01:

From post above….

"If not, return the machine to his dealer after discussing with him"

No way…. They can bring the replacement or "perform a repair in a reasonable time" and remove the damaged one. It is the sellers responsibility.

Australian consumer law is strong.

Section seven page 23 here clearly covers returns due to faulty goods.

**LINK**

Regards
John

Give the dealer a chance, by "return" Ketan could well be suggesting that the supplier sends a return lable so the offending courier can collect the lathe from Brian at the suppliers expence, does not actually mean Brian needs to take it back in person.

They seem to have offered a second replacement when one is in stock, and are trying to get Brian a working lathe as quickly as possible by offering to send replacement parts.

J
20 August 2014 at 16:17 #161269
Ketan Swali
Participant
@ketanswali79440
Posted by JasonB on 20/08/2014 16:09:01:

Posted by John McNamara on 20/08/2014 16:00:01:

From post above….

"If not, return the machine to his dealer after discussing with him"

No way…. They can bring the replacement or "perform a repair in a reasonable time" and remove the damaged one. It is the sellers responsibility.

Australian consumer law is strong.

Section seven page 23 here clearly covers returns due to faulty goods.

**LINK**

Regards
John

Give the dealer a chance, by "return" Ketan could well be suggesting that the supplier sends a return lable so the offending courier can collect the lathe from Brian at the suppliers expence, does not actually mean Brian needs to take it back in person.

They seem to have offered a second replacement when one is in stock, and are trying to get Brian a working lathe as quickly as possible by offering to send replacement parts.

J

Exactly… ….+ I am expressing my opinion here in a positive way….what ever the legal situation is in Australia or Timbuktu…I am sure that the parties concerned are aware of it.
20 August 2014 at 16:21 #161271
Ketan Swali
Participant
@ketanswali79440
Posted by Nick_G on 20/08/2014 15:56:03:

Posted by Ketan Swali on 20/08/2014 15:36:28:

sitting on a 'throne' in China

Golly.!

The toilets in China have Wi-Fi. ???

Nick

Yup…n more…
20 August 2014 at 18:18 #161299
Brian John
Participant
@brianjohn93961
1. So the electrical connections are just plug in types ? If that is the case then I could probably replace it myself.

2. The supplier is thousands of kilometres from me otherwise I would have picked it up myself in the first place.

3. Yes, the blow moulded polystyrene packing looks capable of dealing with any type of rough handling and I am surprised that the same sort of damage has been sustained twice.

4. I am reluctant to point the finger at the local couriers. Due to the distance that this parcel had to travel, it must have passed through quite a few hands before it got to me. It could have been anyone.

Edited By Brian John on 20/08/2014 18:25:15
20 August 2014 at 18:34 #161301
jason udall
Participant
@jasonudall57142
Not knowing the sieg…

I suspect the supplier is at least in part trying to get you on air as quickly as possible.

Why not look at the manual. .in the installation guide. .it may transpire that that cover is taken off when wiring the unit.

If so , take the cover off and see what damage has happened…and take it from there…the damage may be purely cosmetic and you may be able to reach satisfaction before December. ..maybe…
21 August 2014 at 06:08 #161356
Brian John
Participant
@brianjohn93961
A full refund has now been offered or I can choose to fix it myself when the parts become available. If I do ask for a full refund then what would I buy to replace it ? Nobody else seems to make a small lathe of this size and certainly not at this price.

I am also carefully examining the exploded diagram in the instruction book to see what is involved in replacing the two damaged parts : the base (#17) and the electrical fixed plate (#9).

Edited By Brian John on 21/08/2014 06:10:33
21 August 2014 at 08:48 #161363
jason udall
Participant
@jasonudall57142
Good move.
You will at least be better informed about this lathe even if your solution lies elsewhere
21 August 2014 at 08:54 #161364
jason udall
Participant
@jasonudall57142
Those out there shouting that the contract is with the supplier might not be in Brian ‘s position. .local..etc.
True it’s the suppliers responsibility but its Brian stuck without a lathe.
Maybe once the dust settles on the issue , he will reach satisfaction .
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