name the seller as well as leave a poor comment – can you claim back the money ?

I agree with MG put in a complaint to Ebay and in all likely hood if you get an unsatisfactory result from the seller Ebay will step in and refund all of your money.

BTW

I just bought a rechargable fly zapper for the caravan from Amazon. The sales blurb said it could be recharged with the supplied lead. When it arrived it had no battery in the compartment. No where in the blurb was it mentioned that the battery was not supplied. The battery was a non standard item costing more than the zapper. Item arrived at 10am this morning and by 11am it was at a Hermes pickup point on its way back to Amazon returns depot. I was amazed that when I hit the return item button there was no questions just an instant email with a QR code to take to the local returns agent.Hold the QR code under their scanner and it prints off a label. You then stick on label and just put parcel on the huge pile of returns from over the weekend. No need to even seal the parcel. They must get millions of returns every year. As far as I can tell all returns are palletted and sold on auction sites and never get back to Amazon.

regards

I would say you have a good case if not "as described" good idea to save the photos if still available and a screen shot of the advert then open a case with eBay complaints asking for a refund — or I think you can just ask to return the item for a refund ? look at eBay help.

John

Before the local auction house turned to on-line only I would go + look at these returns which usually occupied their own sale – many of the faults were easily rectified and often in my opinion were the careless handling of the original buyer – I wouldn’t however bid on anything sight unseen as all too often a key part was missing or damage deliberately hidden.